GoodRxReviews of goodrx.com

Response from GoodRxJun 4, 2024

Hello, Rip, we would be happy to investigate this pharmacy issue for you. Please give us a call at 888-799-2553. We're available Monday through Sunday from 6am to 9pm CT.

Response from GoodRxMay 28, 2024

We apologize for the negative experience with GoodRx Care, Jennifer. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. We will be reaching out via Trustpilot for more information. Please include your full name and the email used for your appointment, so that we may find you in our system. Thank you for providing more information, Jennifer. We were able to locate the charge and can see it was cancelled and reversed. You should see the pending funds were not pulled from your account. If you have any questions about your GoodRx Care appointment, or would like to follow up further, please reach out to us via the message center. Please note that it may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours. https://goodrx.co/3R1EDOp

Response from GoodRxMay 24, 2024

We would like to apologize for the negative experience, and truly appreciate your feedback. We will share it internally so we may investigate ways we can improve the GoodRx Gold services.

Response from GoodRxMay 22, 2024

We're sorry you had a bad experience with GoodRx Care, Ken. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. We will be reaching out to you via Trustpilot for more information so that we may investigate this further. Please be sure to include your full name, and the email used for your appointment.

Response from GoodRxMay 21, 2024

We're really sorry to hear that your GoodRx Care experience was not the best, Ian. Sometimes our Healthcare Professional feel the best care you can receive is in-person. Additionally, our refill service is limited to certain prescriptions we are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. We will be reaching out via TrustPilot for more information, please respond at your earliest convenience.

Response from GoodRxMay 13, 2024

The price you see is the price you should expect to pay Carolina. If you ever come across a price discrepancy, please give us a call. We'd be happy to help! We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

Response from GoodRxMay 8, 2024

We would like to apologize for the negative experience with the GoodRx coupons, KL. If you would like to use a GoodRx coupon for over the counter medication, you will need to take some extra steps. You can learn more here: https://www.goodrx.com/corporate/business/heres-how-to-use-a-goodrx-coupon-with-your-over-the-counter-medication Additionally, if you need any assistance while at the pharmacy, please give us a call at 888-799-2553. We're available Monday through Sunday from 6am to 9pm CT and would be happy to help!

Response from GoodRxMay 6, 2024

We're really sorry to hear that your GoodRx Care experience was not the best, Matthew. Sometimes our Healthcare Professional feel the best care you can receive is in-person. Additionally, our refill service is limited to certain prescriptions we are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. We will be requesting more information via TrustPilot so we can look you up in our system. Please be sure to include your full name and the email used for your appointment.