GoodRxReviews of goodrx.com

I had a horrible experience with GoodRx. More than 16 hours after my appointment and suffering in pain, I still had not heard from a doctor. I kept emailing them and received only one reply which stated my request for treatment was waiting for review. Their website advertises wait time during business hours is 4 hours or less. I called their customer service number and was told by the representative that all I could do was email and wait at least 8 hours for a response, and that he could not help me. After another hour or so went by, I decided to seek treatment elsewhere and was taken care of within minutes! I requested a refund from GoodRx, but I am not confident they will actually follow through without a fight from me. A nurse practitioner finally got back to me from GoodRx after I was already taken care of by a doctor from another company and said they would prescribe me an OTC. I don't need a prescription for over the counter medication. All I needed was a simple antibiotic. What an absolute nightmare! Bad business!!

I have had several hassle-free telehealth visits for my face herpes where I received a prescription in a timely manner. This last outbreak, I sought to do the same. This time, I was not given a prescription- claiming I need to be seen in person as it was a medical emergency. As frustrating as this decision was, the real frustrating part was that I never got a response when I asked why it was an emergency, and how it differed from my previous experience. Imagine going into the doctors office, asking a question, and the doctor just leaves. This is unacceptable. I will no longer be using GoodRx.

The medicine you said was covered was not

When I check the price of medication it is around 10 dollars but at the pharmacy they tell me it shows $35 when they check. This is not the first time. Why the difference?

Don't trash your money. Got here for "men health", trying to get a reliable online prescription while in vacation in the USA. They immediately charge 19 US$ for the online visit that consist in an online form and A WEEK of again same questions, one each other day, while it was exactly clear what I needed. Once they finally get to the latest question "do you prefer this xyz or this zyx?" they...disappeared for another days, cancelled my visit and they mentioned they will refund me (stil didn't get anything back). This is not professional at all. Moreover, trying to delete my account I got informed that "If you have any prescriptions set up for mail delivery, please note that you will be billed on an auto-renewing basis just until you've received the full amount you were prescribed". Why don't you state that from the start??

Don't waste your time and save your $49. Refusal to prescribe typical treatment for a yeast infection, instead prescribed over $100 rx. Don't offer to waive any potential side effects, even though literally EVERY rx comes with side effects, so I'm willing to risk it for "rare" side effects. Ended up going to another site and getting what I needed. Again, don't waste your time, especially if it's urgent

I like GoodRX Gold, it is affordable and discounts are reasonable. However, their Telehealth is a joke, the doctors/nurses don’t read your notes, don’t engage with you to ask further questions. They prescribe what they see fit and close the chat and basically good luck. When you contact their customer support, it takes forever for a response to then not let you engage with the telehealth doctor. This is the second time I tried telehealth with horrible results. Did not get the medication I needed or even a conversation. The doctor/nurse did not read my notes. Horrible! Get it together GoodRX.

Recently the "reduced price" has gone up significantly and I have had the pharmacy check the price between goodrx and goodrx gold. We are supposed to be getting a better discount on gold, but most times the price is lower on regular goodrx.