GoodRxReviews of goodrx.com

This is for GOODRX CARE, not the discount pharmacy so I hope this review goes there??? Love the company so when they came out with the care division I couldn't wait. As it happens, I needed a couple albuterol inhalers I use for COPD and have been using for 10+ years. Being stupidly naïve, I thought this would be an absolute breeze, as how hard should it be to get a stupid inhaler, right? I mean of all the possible drugs in the world that could be made available to somebody, I can't envision anything less menacing with less potential for abuse then a generic inhaler LOL. Well guess what, they REFUSED me!!!! I was blown away!!! The reason was so ridiculously absurd I cannot even imagine it still 6 months later, but were suspicious because according to whatever antiquated report they were looking at, while simultaneously being unable to use a first grader calculator, was told I was given too many and STILL either had 4 refills left or had filled and was doing too many cuz was exceeding the dosages per day anyway. So it seemed suspicious and I was deemed a person of interest that I was going through SO many??? LOL!!! Just freaking hysterical and one of the more hilarious things I have ever been told. My goodness, you would have thought I was trying to convince them to fill 500 Percocet for me! I'm going through too many...YEAH, I'm having a hard time breathing lately, silly me... And since the number of puffs are based on how often you would like to breathe... If their doctors don't have the ability to write something as simple as an inhaler script, they better just close down the business RIGHT NOW, this very moment because they will assuredly FAIL I absolutely assure you! In my case the solution was really simple. The doctor was unable to perform math as was calculating my dosages based on the minimum, completely forgot to calculate it on the maximum dosages! Next day when someone called to listen to my complaint and I spelled it out for them showing how I was not using too many but the person was using the wrong formula, it was talking to a brick wall. Begs to question why they bothered calling. I have no clue how long it's been since I called but I will guess 6 months. This place is a complete and utter joke and it shouldn't have surprised me they were unable to perform very complicated and complex mathematical algorithms line 4+4=??? Shouldn't surprise me as obviously these people did not graduate at the top of their class or they wouldn't be working there to begin with.

DO NOT USE GOODRX.. SCAM COMPANY...Today is the first time using this company.. I wont anymore..last time...GoodRx is a scam ..The price on their coupons is not the price you'll pay.. There is zero purpose to download GOODRX APP if your not getting price on all their coupons.. I will be deleting their app off my device.

This is the sh1ttiest telehealth someone could ever receive. I contact Goodrx care to get a simple refill for a topical clindamycin solution I use for my HS. IM ACTIVELY FLARING. I have already been diagnosed by a derm so I thought like any rational being would that I should just set up a consultation for prescription refill. I pad for the gold membership to get the 19.99 consult and waited for around 3 hours for a reply. After waiting all that time the nurse replied stating that they don't prescribe refills for antibiotics for HS which would only make sense if I was filling an ORAL prescription. MY REQUEST WAS FOR TOPICAL TREATMENT. I replied to the nurse and asked why. I asked or clarification hoping someone would work with me about how to best handle the situation. Instead I got ignored and was told to start general visit for consultation. I was assured by the phone rep. That I could get my fill through the general visit. I tried again on Saturday afternoon. So far now I've been charged twice for consult. I did not get reply from a nurse until 24 HOURS LATER asking me if I was told to start a consult under general visit instead of Acne treatment. HS IS LITERALLY CALLED ACNE IN VERSA and yet they cancelled my visit after I've already attempted for 36 hours to get a prescription fill. Even though I selected GENERAL VISIT, their system routed me to Acne consult and that's somehow my fault. I contacted good rx again and the rep told me she would escalate the issue to a doctor for a second look. I literally get a message from them restating that I should've done a general visit and to try again but choose a more "vague" symptom for the system to route me to right place. SYMPTOMS ARE VAGUE. That's what the f*xck a symptom is. Goodrx is hot fxcking garbage. How are you holding a customer responsible for the system YOU put in place and then keep suggesting that they get charged 3 times in a row when you could just HELP THEM. Or at least, instead of cancelling their visits after making them wait days for a reply, create a system where they can be routed to he correct place and receive treatment? It doesn't matter if the refund is coming back in 10-15 days. What if that's my last 60 dollars for the week? The complete negligence and lack of care Goodrx showed, I will never use them again. Absolutely fxcking disgusting and disrespectful. Just so y'all can get kickbacks for referrals. I hope you ROT.

Complete waste of money!!!!

I am extremely upset at the shoddy, unprofessional way I was treated this evening. I paid for an online medical consultation with "GoodRx Care," jumped through all of their online "hoops" to supply requested data (including photos of my driver's license -- so watch out, you people who are thinking of using this service!) -- and the "Chat" started with a Nurse Practitioner who said she had reviewed my notes and asked if I "was I ready to receive a link for our video-chat." I replied immediately that I was, and said to go ahead and send the link. That was the last I heard from anyone there! Over the next four hours I sent 6 follow-up queries, wondering if she had somehow dropped me, or I got eliminated from the queue - who knows. No response(s) whatsoever, and I sat and stared at my screen, waiting for that so-called "Chat" until midnight -- more than 4.5 hours with no response whatsoever! If the so-called "medical care provider" left, or it became "after hours," she should have let me know, instead of setting me up for the expectation of an imminent consultation. Better yet, she should NEVER HAVE ASKED IF I WAS READY FOR THE VIDEO-CHAT in the FIRST PLACE, if she wasn't going to follow-through with it. I should have gone to an Urgent Care locally, this evening, instead of trying this totally uncaring so called "GoodRx Care." (I was trying to avoid COVID, flu, RSV etc. exposure in waiting rooms.) There was no "CARE" about my health whatsoever, and nothing "GOOD" about this ridiculous experience. I will be seeking a reversal of charges with my credit card company in the morning. Money for NOTHING. UPDATE, RE: GOODRX CARE'S REPLY: Annnnnd, there you go. They aren't going to do anything to address their very flawed Modus Operandi. Apparently they think it is just fine to take your money, tell you that they have reviewed your information and will now be sending you a link for a video-chat -- and then fail to do so. The salient point: They are fine with WASTING YOUR TIME and YOUR HEALTH, while they just "drop the ball" on further communication, without any explanation at all. Note how on the homepage of their website they state: "Affordable Care. Anytime. Anywhere." False! They also prominently feature a "review" on their website that purports to be from someone who made an appointment in the middle of the night and got a prompt consultation/resolution. Also false! In my experience, they just disappeared with no consultation and no explanation. I do not like someone else wasting my time, and "GoodRx Care" wasted several hours of it. How are they even in business??

I canceled the gold plan and they still charged me.

Used Goodrx to get a prescription for Chantix so I can quit smoking. I have used this medication before and successfully quit smoking. However, lately I've been having some life stressors and started smoking again. With Chantix, you start with a starter dose for a week and then you have to keep taking it everyday for a couple of months. Spoke to a "nurse practitioner" to get the medication. She sent the starter dose to my pharmacy with 0 refills. When I inquired about the rest of the medication I'm to take after the starter, she didn't respond. She ghosted me and never responded. So I called goodrx to complain and get my money back and was told by goodrx that the consultation had ended and I would have to pay ANOTHER FEE to finish out the consultation!!! Why would I pay another fee because the "nurse practitioner" ghosted me before the original consultation I had ALREADY PAID FOR was completed? This is messed up! Thanks for nothing goodrx! ***UPDATE*** I don't know if anyone from goodrx saw my review, but late yesterday evening, a different nurse practitioner contacted me via the app and sent the rest of my prescription to my pharmacy. Problem solved.

I cancelled my membership and they keep trying to charge me repeatedly. This app and company is a scam, I'd advise to stay away from it and look for alternatives that don't keep trying to take your money after you cancel. will never use again.