GoodRxReviews of goodrx.com

I woke up with a poison ivy rash the morning of a very early flight for a vacation in Mexico. At the airport I looked online for telehealth providers and decided to go with GoodRx. Everything occurred through messages with a clinician. It felt like AI but the person had a name. Everytime you get a message it emails you telling you to enter your email address. Then you have to wait for a code to come through another email - such a hassle. Replies to questions were slow to come. When I finally received a prescription for a cream to treat the rash it came with a link to a drug store near my home (even though I was hundreds of miles from my home). When I clicked on the link the cost of the little tube of cream was nearly $1300! And that was with the "Gold Card." I've had this issue before and the last time, the cost was about $20. I ended up finding a pharmacy in Mexico who sold me a generic version of the drug over the counter for about $20. I think GoodRx is not good. After I submitted the review about “GoodRx” they communicated to me through trust pilot a reply saying to call them for a refund since they couldn’t locate any information about my account. This despite sending me, count them, 18 emails! I just wanted review readers to know that in fact I was a Gold member and after one day cancelled my subscription.

I paid for a “telehealth” appointment. The NP assigned to my case called me on the phone only to verify my state and birthday. There was no actual “appointment”. Unsure of GoodRX policy for telehealth appointments but my experience was not thorough nor patient-specific. Be aware providers may only use the information from your forums filled out prior to your “appointment” without clarifying or seeking additional health information from you.

Since you've adjusted the Price of my Levabuterol Inhaler, Good RX Stinks. It went from $32.99 to $55.00+. I never use Good RX, I can't afford it!!

Never works on my prescriptions.

Wrong prices on 3 off the 4 I checked

So many hurdles to jump through....I gave up halfway through the process. Many of the questions were duplicates. Then you have to submit photos of this, that, & everything else. Not worth the hassle.

I had GoodRX for years. When I would visit my mom I would try to save her money. I never understood why it wouldn't cover her who was family or even my husband. When I finally found out, I was the only one with the account with an email (mom didn't have one) so only I had an account/discount! So it was worth it for me. I didn't save any money at all.The customer service is not the best. I paid for years and upgraded to the next level and didn't even benefit from it.

I went 1 month without my medication because people didn't do their job. No follow thru or follow up. Now I'm having the same issues yet again and I've called them 3 times in 2 months and they still have no answers and I still have no medication.