GoodRxReviews of goodrx.com

Prices have been too high. Not saving much money.

RX been charging from more then 2 years i never download or get membership or use it I change my card 3 times but some how they find new card number Please do not use RX

Absolutely depressing to call them ! the hair for someone to answer is so long . how can they been always so busy ? the voice says the representatives helping other calls !!! how many representatives are there working ?? 1 person ??? why the wait time is so long ? Awful experience because when finally they answer the phone, they put you on hold for long time .

Goodrx has become a scam. Needs to be investigated. The app is ridiculous. They add the points when you go pick up prescription and/or prescriptions and then turn around and subtract them. Someone foreign always answers. They try to confuse you. It's like they are reading from a script. I dealt with this one guy for over 2 hours. Then gave me another number to call. The person there told me would call me back within 48 hours. Call back with scripted lines. Today, more scripted lines. So , I told him to put supervisor on. Another foreign speaking gentleman. Same scripted stuff. Trying to confuse me. I asked him if he was going to add the points back yes or no multiple times. He kept dodging the question. I said either you are or not. Not going to keep doing this. He said I'm not going to waste your time. I said I know. He said I just need 2 minutes to investigate. Then come back with same questions. Then I told him I will give him number to pharmacy. He said he would take it down. I started giving him phone number. Then he said , unfortunately, we can not add points back. I said, I know, guess what, Bye! Same thing happened when I had an issue last year. Say the exact same thing. Most of the time now, been using other discount cards that are cheaper. Maybe 5 prescriptions I've used goodrx within the last year or two years. Before day each time went to pharmacy. Then realized, still could save more using other cards! Goodrx is a sad joke and so is their customer service. I said I have the receipts if you need them. Since, last issue asked for receipts. I've been keeping, since that incident. Have the card and card numbers as well. He was like great. Then, I kept saying I have receipts right here in front of me. He said the he told me when he transferred me you were having problems using your rewards points. I said no that's not correct. Then he says okay. I explain. Then he says can I have card numbers. That's when I told him I would give him pharmacy number. Then he started stumbling over his words. Trying to get out of saying I will take the number and call. I will investigate. When he saw he was going to have to work, he couldn't handle it. Just use to lying. Conning people each and everyday! Names of males I spoke to Josue and supervisor name was Alex. Alex said I am the acting supervisor. He was correct. Acting! Replied with another made up rule, enough said. Same tactics. Scammers. Investigate! Everything this person replied with was done! Now what? 🙏 For GoodRx! Even other companies, people, groups, and etc that work using these antics, that take place daily! What got me was when Alex asked for my Birthday 😊

Incompetent and unable to deviate from guidelines even when clinically indicated. Can’t even get the right antibiotic for a simple UTI. Total waste of time and money.

We pay extra for a gold account but when I go to pick up a prescription the gold price is significantly higher than a regular account price.

Wanted a simple prescription for a UTI. Was told no. I cannot take many antibiotics because I’m allergic. So I can usually use two different kinds. I recently had a UTI a few months ago and they basically told me that I could be getting a resistance to it. So yeah, $20 down the hole.

Paid $60 for nothing — complete waste of time and money. I paid $60 for a consultation with GoodRx Care, hoping to receive a prescription for a simple topical antibiotic (mupirocin) based on very clear symptoms and photos. Instead, after going through their entire intake process, uploading photos, ID, answering 20+ questions, and waiting for the doctor — I was told to “go to Urgent Care.” That’s it. No treatment, no advice, just “go somewhere else.” This is not telemedicine — this is a scam. If they’re not allowed to prescribe what people clearly need, they should say that before taking your money. Complete waste of time, energy, and $60. I would never use this service again and would warn others to stay away.