GoodRxReviews of goodrx.com

Very poor experience. Was initially quoted lower prices for my meds and could not understand why the prices changed. Despite canceling the Gold membership, I was repeatedly billed for it. Called customer service and was hung up on while on hold. Called back and the unapologetic rep coldly explained that their system didn't catch the cancellation. Brutal all around. A company dealing with pharmaceuticals behaves like this? Update: The company's response to this review followed two $9.95 refunds to my account. The next day, I was charged $9.95. It is unsettling to have a company relentlessly hitting my account, even after multiple requests to stop AND a representative telling the public that it's all resolved. I looked into escalating this to the California State Board of Pharmacy, but it doesn't cover billing.

Got Good Rx gold to get prescriptions for birth control. They prescribed me one and sent it to my pharmacy. The pharmacy told me it was discontinued and they need a different medication prescription. Good Rx has terrible customer service and they wouldn’t just send in another medication, instead they were arguing with me saying it wasn’t discontinued. I went back and forth between Good Rx and my pharmacy for over a week. Don’t waste your time with this company because I guarantee they don’t care about you and your needs.

I canceled my Gold membership some time ago, but they continue to charge me $9.99/mo even though I no longer have a gold membership. I'm pretty sure I canceled back in April. My account shows I don't have a Gold membership, they want me to upgrade to Gold membership from the "Free" plan!

your price was 134 dollars and my insurance was 2.20 to. large of a difference

My review is more to do with the practitioner than the service. Making the appointment itself was straightforward and I would recommend it for general health issues. However, the nurse practitioner I was connected with asked me no questions around my concern, proceeded to ask me to diagnose myself and ultimately ended up treating me for an issue I did not have. Concerningly, she did not seem to care that I was to take a long haul flight from the US back to Australia in a day's time, which would almost certainly have made my condition worse without antibiotics. I ended up attending urgent care to get the appropriate treatment. At which point the doctor informed me of the misdiagnosis. Fair warning to anyone with out of the ordinary health concerns, do yourself a favour and see a doctor in person!

GoodRX telehealth is a joke. I gave my symptoms, and pictures of what I thought was strep throat. Anyone with a brain could see it's strep throat without a test. I had one person try to tell me that I had a respiratory infection. When I questioned that, and pointed out the fact that the white spot on my tonsils DOUBLED in size overnight, ANOTHER person came into the chat and said that could be a sign of a respiratory infection or tonsil stones. I went to an urgent care nearby, which I should have done in the first place, and before even testing me, they could tell it was strep. Even the receptionist said it was!! I don't know who they have diagnosing patients, but they shouldn't be.

So the coupon card provided does allow you to save money but goodrx telehealth a complete joke at best.. the first time I tried to use them they told me I should go into a doctor to be seen in person so I did and the doctor I went to see said they were not sure why they instructed me to go into a doctor for a refill of such a overly simple medication and then the doctor preferred me too another online telehealth that wouldn't give me the same problem for such simple medication request ... Long story short I didn't go to the recommended telehealth that was provided by a doctor and returned to goodrx to see if they could help me and give them one more shot ...so now I talk to a doctor and the doctor recommended a dosage for my medication now I informed the doctor that the wasn't my regular dosage and that if there was anything to do to show them my previous dosage I would But no matter what I would take what they were giving me to get me by.. so I was happy because they actually prescribed me something but soon after I asked the few questions that I had which most patients do when dealing with new doctor they informed me that they had cancelled my prescription and told me I should go see a doctor face to face 🤔 now this left me perplexed due to the fact that if I didn't ask any more questions I would just still had my prescription The fact that I had follow-up questions actually disqualified me for the medication that they prescribe me I've never heard of anything like this before or never experienced anything like that for anyone who might use a telehealth service in the future to avoid this trouble with the service use Helix VM they actually let you use your insurance and the providers are actually doctors not nurse practitioners again I wouldn't have any complaints if they would have actually approve my medication but it seems like they don't have the personnel that is in the position to make the executive decisions that need to be made the way a doctor would again completely avoid this service because I'm almost for sure that they didn't even refund my money.. so now I was out of money and with no medication so now I have to go spend money somewhere else again in order to do what good rx said they would do..

Nothing new. Just the fact that my Osco couldnt/wouldn't/can't apply GoodRx discounts to my meds. I don't know why. Only you guys can answer that. So I discontinued the $9 a month membership fee. I'll be checking my credit card to make sure that the monthly fee is discontinued. ....cuz I canceled it over a month ago. And don't ask me to go to a different pharmacy cuz I have to go to the one closest to home. Maybe you have a connection to a mail order service that is in lockstep with GoodRX. If you do, send me a list of THEIR prices on the meds I take and I'll consider signing back up with you guys.