GoodRxReviews of goodrx.com

Sent me an email telling my gold trial would be renewed in two days, but I cancelled almost immediately after making the account. I had to waste timing logging in to find that I had actually cancelled. Let's see if they still charge me regardless.

After canceling their service they kept charging our card for months and months. In fact, we are still fighting to get them to refund the money they took from us.

I signed up for GoodRx Gold thinking it would help with prescription savings — instead, it turned into a complete disaster. After paying for a virtual visit through their service, the doctor prescribed medication that I was never able to pick up. Why? No one seems to know. Not GoodRx, not the doctor, not the pharmacy. The confusion between GoodRx, their provider, and the pharmacy is honestly comical — if it wasn’t so frustrating. Here's what happened: The prescription was originally sent on May 21st to a pharmacy in the area I was in. GoodRx claimed it would take 30 minutes — instead, it took over two hours, and by the time they finally sent it, the pharmacy had already closed. I had to switch to a pharmacy closer to my home so I could pick it up the next day. When I went to pick it up on May 23rd, I was told I couldn’t get it until June 10th — for no clear reason. Nobody could give me an explanation. GoodRx had no answers. The pharmacy had no answers. And trying to get in touch with the provider? Forget about it. Then, when I went on June 10th to finally pick it up, I was told the prescription had been canceled on May 22nd — a day after it was written and before I even attempted to pick it up. Again, no explanation, no accountability, and no one — not GoodRx, not the provider, not the pharmacy — could tell me anything. I paid for a doctor’s visit and received absolutely nothing in return. This entire experience was a joke. Save yourself the time, money, and stress. GoodRx Gold is unreliable, disorganized, and completely unhelpful when it counts. Oh yeah I found a complaint with the better business bureau and the response was that they did their job and know up for their action is needed on their part. Companies like this are so eager to sell a product and gain the subscription, but zero customer service and competence. You talk to their call centers from different countries who struggle with English and context, they read from a script and are zero help. Pretty poor service when you're in the health care industry, maybe because you're not they're just into subscription sales industry.

Their incompetence isn't even measurable. Dealing with them caused me to lose respect for the entire human race. If they had ANY decency they would immediately fire every single person involved in their hiring process. This level of widespread incompetence can only be blamed on HR and leadership. Stacks of racoons in trench coats could find better customer service reps. And the fact that if you ask for a supervisor, one will not come to the phone tells me the problem is much worse than what I'm experiencing which is mind blowing. Account closed, moved my RX to Chewy. Responds: You liars literally just sent me a survey via email asking how the interaction went. This was 16 minutes ago...Stop lying, that's what got us here!!! Please Tell Us About Your Experience On a scale of 1-5, how satisfied are you with the service you received from the agent today? 1/5 2/5 3/5 4/5 5/5 I'm Unsatisfied I'm Satisfied

Bait and switch! Promise one price and will do everything they can to make sure you don't get the discount. Called customer service about it and they were beyond unhelpful and gaslit me the whole time about someone else with the same name as me already having an account so I don't qualify for the discount. They're just trying to get your data anyways. Account deleted!

GoodRx has been a nightmare. I’ve been getting conflicting answers from different agents in the chat, no one seems to know what’s going on. What’s supposed to be a fast, easy process turned into me making phone calls, driving between pharmacies, and still not getting my birth control. Now they’re trying to charge me for a new visit when I still have unused refills left on my original prescription. They waste your time, ignore their responsibility, and try to squeeze more money out of you. Shameful.

I used their telehealth option to be screened for a medication. After going through the screening and talking with one of their nurse practitioners they said I was approved and I even received an email stating that. However, since then my status has been stuck in "Under Review" which is the initial status you get when you're waiting for your initial consultation. Customer service wasn't helpful nor was the care team. The only bright side was that I wasn't charged for whatever reason, I'd be angry rather than just disappointed if I was stuck like this and was charged.

I’ve used GoodRx Care before and had a great experience back in January for the exact same condition. I was able to speak with a nurse over video, explain my symptoms, and get the treatment I needed. That’s why I trusted them again. This time, it was the complete opposite. The assigned nurse, Stephanie Hull, sent just one message telling me to go to urgent care, then marked the visit as completed without even responding to my follow-ups. She didn’t ask any questions, didn’t chat, and didn’t offer any support. I paid expecting care, not to be ignored. I’ve already requested a refund because charging for this is unacceptable. Very disappointing experience from a service I used to recommend. Visit Number: #V-VBYMJAT76S