GoodRxReviews of goodrx.com

Initially it was good. Then I had my med denied with no reason given. THEN, you all kept charging me the consultation fee for several months afterwards. Not sure I have that fixed yet. Won't use you all again.

Repeating the same thing every single month actually every 3 weeks is insane. Then its not in one message but one request in one message...another request in another message. I don't have time to do that.

Poor timing. I want faster results from providers. I consistently have to ask for medications to be sent to pharmacies and they always seem late. You also don't send my medications to my house, like other services do in the industry. All of my providers don't have my medications and it takes them an entire week to order it.

Sometimes it worked and sometimes it didn’t mostly didn’t

You will get any medicine and fast but there is no individual care and monitor on progress. Different random providers are assigned to you and their answers are the same as if you were to Google your questions and concerns. The benefit is you can get any medicine without the legwork you’d need with a doctor. As with any online pharmacy; profit is the only goal so if you need personal attention, stick to your primary doctor or pharmacy.

Each time that I have to order it is a hassle. It takes several tries to get up with medical team that is required, there is monthly cost. The cost of the prescription almost doubled as the dosage increased, but the results of the medication have not changed . Each time that I order I have to send a picture with my ID which is never good enough, so I have to take several pictures . The process and results have discouraged me from continuing with GRX. Sorry for the poor review but I felt like it was necessary for future customer service.

Issues with prescription. I originally signed up for a three month subscription to my meds. I then changed it to a six month supply. Was not able to refill after the initial 3 months. Customer service was unhelpful.

The system becomes very complicated. If there’s a mistake, it’s almost impossible rectify it. My wife has been on 7.5 dose of Zepbound and the clinician accidentally sent it in for 2.5 and it was sent to the wrong pharmacy. We’ve been working for three or four days to try to get it rectified and it’s still wrong even when we finally found a way to contact someone in person we’ve done that twice and neither one of them has gotten it straightened out yet.