GoodRxReviews of goodrx.com

Used to get refills for 6 months or more here. This time they only gave me a 30 day supply for the same visit price. There was a new prescription from my primary care that indicated I had been seen by my pcp, but the provider only provided a 30 day supply, sent an automated message, and closed the chat. This service is no longer helpful, convenient, or efficient.

Their prescription service is terrible. I do not recommend. Go to a proper Telehealth service. I needed medication asap and the website and the messages said it would be quick. It ended up taking twelve hours, so I missed my medication dose. To make things worse, goodrx said it would cost $13 from the pharmacy near me on their list. I get there and then the pharmacist says that they don’t take goodrx and that it will cost $90. So now I’m $80 out of pocket and missed my dose yesterday so I’m struggling today with neurological symptoms. Never using again

I have two relatives in town that are sick and we researched for a good reasonable telehealth company since it was a Saturday. Good Rx Gold advertised telahealth visits for $19. with a 15 minutes wait time. So they were willing to try Good Rx Gold and signed up for it and the telehealth . They waited and waited and never received a phone call back. It has been over 12 hours now and still no call. Shame on them. Do not advertise telehealth visits in 15 minutes if you did not plan to call back at all. Do not recommend! Update: They finally called my son in law at 1 am and he did not answer because his phone was on silent and they charged him for the telehealth visit even though he didn’t answer because it was 1 AM!

I used to think GoodRx was ok, until my seizures started getting worse, and my neurologist changed my medications. Instead of taking divalproex er 500mg once a day, he wanted me to take it twice a day. While waiting 2 days for that prescription to be filled, I had my previous prescription ready for pickup, with 90 divalproex er 500mg, that would last me 45 days. When ky new prescription was ready, I went to pick it up, and I was told GoodRx would not cover it again until February 3, 2026. The only problem is 45 days from December 9, 2025 is January 23, 2026, a whole 10 days shy. So because I needed my medication, I got a discount on a partial prescription, but when I called support about the problem, they said that they pharmacy was correct, and I would have to pay full price no matter what, that GoodRx wouldn't cover my medication again until February 3,2026

Will not be using this service again. I had been sick for a week and tried everything—over-the-counter meds and even an IV. I kept getting worse and clearly needed an antibiotic. The doctor told me it was “just viral” without running a single test. How can you diagnose anything just by looking at someone? At what point do you actually listen to the patient? If OTC meds haven’t worked for a week and symptoms are getting worse, why would they suddenly start helping now? Are doctors just handing out degrees like candy? I was about to go on a cruise and ended up spending the first two days sick in bed. When I finally got to see a real doctor, I was given an antibiotic and felt better the very next day. Do not use this service. Their doctors don’t help you—they just take your money.

The company gives you false representation that you will only pay $199 for wagovy and 39 for membership. What they don’t tell you that you also have to pay the pharmacy. You are paying $199 just for them to write the prescription. I ended up paying $437 when I could had a prescription written much less while Costco has a 199 cost special for .25 and .50. Please go somewhere else or do research and find out if the cost they say for meds is just for prescription writing or for the cost of weight loss drug.

Worst experience ever. I've spent a few days trying to get an antibiotic from a doc. Instead I got steroids. I'm a nurse. I knew I needed an antibiotic, and they refused to give me one. I only tried so hard with them because I had subscribed to their service. I finally went to call-on-doc. Super easy service. You don't have to video/speak to anyone. All you have to do is fill out a form and what med you want then pay. It's full proof, so if you know what you need use anything but goodrx. Goodrx telehealth is a horrible service. I can't believe after this experience that all of these reviews for them are legit. Not worried people will figure out not to use them.

If I could leave less than one star, I would. They advertise fast, easy and hassle free prescription refills? THAT IS AN OUTRIGHT LIE. THEY TAKE FOREVER, THEY DON'T RESPOND TO YOU AND THEY DON'T LISTEN TO YOU. WHEN IT COMES TO TELEHEALTH, THEY ARE GARBAGE.