Brittany
I was trying to pick up a prescription…
I was trying to pick up a prescription that is not approved by the FDA so I have to use a goodrx coupon. Unfortunately, it has been a horrible experience from being told that my provider does not participate with goodrx (which makes no sense), to a goodrx rep not calling me back so when I followed up, the new rep had no idea what I was talking about because the previous rep never put notes on my account, and not providing a clear understanding of the issue to now having to wait up to 7 business days for goodrx to look into. This medication is an injection that my provider has to administer. So I now have to cancel my apt, live another week in pain and hope to hear back from goodrx. I really hope I never have to use any coupons again
Response from GoodRxFeb 5, 2026
Thank you for providing feedback, Brittany. We're sorry to hear about your negative expirience. We connected with our Customer Support Team to have them follow up and find you a solution. They should be connecting you with an update and details on your prescription. If you have any additional questions, please don't hesitate to reach out to us at 855-268-2822. Our team would be happy to help!