GoodRxReviews of goodrx.com

I never received care

I got GLP-1 medication via GoodRx and I have a medical background. I was shocked how problematic their online support was and it's almost dangerous for some patients in need. - Their coupon was denied by my local pharmacy even though GoodRx sent the prescription themselves (e.g. wegovy). It can cost patients >$1000 dollars - I contacted them 5 times via their online message system for delivery options. Got no real replies for my 3rd, 4th, and 5th message so far. - I forwarded an email to their default support email and after 3 days, they said my prescription belongs to another department. Imagine if this prescription is for heart attack or stroke? Their support team should be reviewed by their internal management before patients get hurt.

Totally disappointed with GoodRX Totally disappointed with GoodRX. Not reliable and dealing with overseas customer service is a nightmare. I repeatedly asked for a US representative and was told they were unable to transfer me.

I've had a gold membership with GoodRx for over a year and in that time I have never been able to fill a prescription or refill without it becoming some massive time-consuming headache. I'm currently trying to get a refill and its been over a week of leaving emails everyday, voicemails everyday, calling customer service every day, comments in the message center everyday, and nothing...my pharmacy requested a refill verification almost two weeks ago, no one at GoodRx has responded and I can't get my refill.

You’re still too expensive!

Horrible experience with this company. I paid for a Telehealth visit only to be told to go be seen in person. I replied to the provider with my medical history and they NEVER responded back to provide care and completely ignored me. I would never recommend GoodRx to anyone. I ended up cancelling my membership.

Paying for weight loss membership. They started me on a GLP-1, but I can't get them to provide a refill. They're telling me it could be 10-14 business days. They are backed up and someone will prescribe eventually. I'll be out of medication by then. Calling for customer service is a nightmare. The agents transfer you around until the call drops.

Terrible telehealth customer support. You cannot get hold with anyone. the only way is via their text messaging. Customer support answers quickly but they cannot do anything. They are not able to connect with the telehealth team. I signed up for the Wygovy pills. They charged my card the $39 monthly subscription. I have not received my prescription for the pills. I called telehealth support. NO CAN DO. CANNOT GET HOLD OF ANYONE.