GoodRxReviews of goodrx.com

I signed up to get a prescription. They don't give prescriptions if there's any kind of doctor follow up or lab tests needed. But they still charge the 49 dollars fee. So, you're basically getting charged for someone to tell you they can't help you. In my case I submitted pictures of the condition as required IN ADVANCE. and asking for a specific prescription, with this info in hand and knowing what was being requested, they scheduled a consult anyway to actually AGREE that the requested medicine is what was needed but to tell me they couldn't help me because I needed a lab test beforehand that they were not equipped to perform, and they knew this before scheduling the consult. I WILL NEVER GO BACK.

Went to get prescribed meds by a doctor and paid 49 dollars for it just for them to not call till next day at 6 30 am and when we got another video call setup the doctor started and ended the call in under a minute. Can't even get a refund on services I didn't get. Absolutely a scam

Absolutely the worst company I've ever dealt with. I was on the phone with them for 20 minutes, only for them to keep saying they would put me on hold for 2 minutes and do nothing to help with the problem. It was like talking to a wall. They have people from another country doing customer service who don't understand English clearly, and all they keep saying is, "I'll put you on hold for 2 minutes," and they do nothing to help. This has to be the worst company I've ever dealt with. I strongly urge you not to go with this company. And I know they're going to respond to this and say customer service is very important to us; please contact us. That's just their way to make it seem like they care, and they don't.

Waste of money if your trying the wegovy pill. I was approved fairly quickly and responses were prompt for the initial set up. they approved me for 1.5mg. which was in my eyes too low being that i stopped taking the shot at a higher dose and only stopped because i lost my insurance coverage. I asked to start at 4mg. and was told no. Then within 2 weeks i had reached out with concerns and questions and nothing. no response. I then called and left a message with a team member, nothing. till this day I still haven't gotten a call or email back. The amount of money you pay for these medications are high. The least they can do is respond especially when your paying for a membership fee aside from the medication itself.

Scheduled an appointment quickly but that's where the positive experience ended. My provider spent less than 5 mins chatting with me and ended the chat in the middle of our session before we could even agree on a treatment protocol. They said I could continue to message in the chat for a response, but after the provider ended our session it took them FIVE DAYS to get back to me, only for someone to message me with something completely irrelevant. Would not use this platform again. Better off with Amazon RX or literally any other provider.

ONLINE DOC CONSULTATION IS A SCAM!!! DO NOT USE GOOD RX FOR THIS PURPOSE. YOU WILL GET SCAMMED. THEY WILL TAKE YOUR MONEY AND PROVIDE ZERO SERVICE. A COMPLETE AND TOTAL SCAM.

Good Rx is a Completely unreliable and disappointing pharmacy to work with. You pay a monthly fee, but you as the patient, are entering and completing all the leg work and information required....henc,e what is the monthly fee accomplishing in my behalf? Their CONSTANT technical issues and call wait holds are extensive and my experience was completely unsatisfactory at EVERY LEVEL!! My suggestion, save yourself anyt time and money and deal with another discount pharmacy or go to a brick and mortar pharmacy!!

My experience with GoodRx customer service was completely unacceptable, and I will absolutely be taking this further. The representative I spoke with was blatantly rude and unprofessional from the start. There was no attempt to listen, no effort to help just attitude. I reached out for simple assistance, and instead I was met with disrespect and a tone that made it clear I was being treated like an inconvenience. Let’s be clear: this wasn’t a misunderstanding or a “bad day.” This was straight-up poor customer service. When someone is representing a company especially one connected to healthcare they should know how to speak to people with basic respect. That did not happen here. Because of how I was treated, I immediately requested a refund. Not because the issue couldn’t be resolved, but because I refuse to continue doing business with a company that allows its representatives to speak to customers that way. No service is worth being disrespected over. What’s even more concerning is that there seemed to be zero accountability. If this is how customers are regularly treated, that’s a serious problem and one that needs to be addressed at a higher level. I will be reporting this experience through the appropriate channels, because no one should have to deal with that kind of behavior when they’re simply asking for help. Companies need to be held accountable for the way their employees treat people period. Do better.