GoodRxReviews of goodrx.com

I tried good RX for my pet medication‘s. Thirty seconds after they sent my vet a verification fax, they also sent me an email telling me to start badgering them. I told good RX to give them a minute to respond because they do a good job there and will respond. The good RX customer service rep told me they would have their team do a verbal verification phone call to my vet to expedite the process. I then received an email saying that one of my two prescriptions was approved but the other one was on hold. When I called good RX to find out why it was on hold, I was told that during their verbal call they neglected to get dispensing instructions for the one medicine that is now on hold. I asked why on God‘s good earth would they hang up with my veterinarian before getting all the information they needed and the customer service rep put me on hold for 25 minutes. I hung up and called back and I canceled my order with good RX and had them delete my payment information and my account and told them I will never do business with them again. I was a first time customer and this is how I was treated. This whole process of signing up took over a week and ended up with me just canceling out of frustration with good RX. I do not recommend this company. UPDATE CONCERNING GOOD RX : As far as the reply from good RX about contacting Allivet, who is the vendor for good RX, take your generic response about my complaint and shove it where the sun don’t shine. It was your name as a charge on my credit card and your company I dealt with, therefore, you deal with your vendors and take care of any problems your customers are having with them instead of passing the buck to your customers. You people are horrible and I will never use you again and never recommend good RX as a company to do business with. Don’t bother responding, because I do not want to read another one of your generic responses!

NEVER sign up for this. They will tell you on chat it's cancelled but you will keep getting billed even after confirmation of cancellation.

SCAM. As noted by hundreds of people here already, 'providers' (Nurse practitioners with zero understanding of medications) will end the chat and you WILL NOT GET YOUR MONEY BACK. NP 'reviewed' info for exactly 3 minutes before saying 'we don't prescribe this medication' and immediately cancelling the visit before I could get a word in edge-wise (this was not a controlled medication or anything excluded by their terms and conditions). Currently on hold for 40 minutes to get my refund and cancel the subscription. I've been transferred back and fourth at least 5 times. DO NOT SIGN UP. THESE ARE NOT REAL PROVIDERS AND THERE'S A REASON THEY WORK THROUGH TEXT MESSAGES INSTEAD OF AT A REAL PRACTICE.

Getting a hold of anyone is an act of congress. They take your money without filling scripts! I did the online care & no got back to me. Scam!!

The Gold Card is a scam. Don’t buy it. The prices stated are not true. Just went to the pharmacy yesterday and the cost was ten dollars higher than what their site says…the cost of the gold card per month. Called customer service and spoke to someone who could not understand English and went round and round in double talk. Got nowhere. What the gold card promises is just a lie. They were supposed to call me back, but of course, they didn’t, and now as you can see below, they want me to waste my time and contact them again. The $$$ is gone and ain’t coming back.

I am writing to report a virtual visit that was not merely unprofessional, but genuinely disturbing, medically negligent, and potentially a violation of patient rights. I am also a paying monthly subscriber to your Rx service, which makes this experience not only personally damaging but a direct failure of a service I pay for. On May 17, 2026 at approximately 5:45pm, I had a virtual consultation through GoodRx’s telehealth platform with a female provider Genelle Price. I contacted the service because I have a confirmed, diagnosed case of HSV (herpes). I have been prescribed Valtrex through GoodRx previously, by a different provider. I was experiencing prodromal symptoms—itching, tingling, and the appearance of small bumps—which any knowledgeable provider understands are the warning signs of an impending outbreak.What I received instead was treatment so degrading and medically incompetent that I am still shaken by it. This provider looked at the photo I submitted—of my genital area, as the platform explicitly instructs—and responded by making unsolicited, shaming, and completely inappropriate comments about my body. She said, verbatim: "You don't need to show all of that. I know it says show the area, but you don't need to show all that." Her tone was disgusted. She was not educating me. She was humiliating me. This is not medical care. This is abuse of authority. She then told me that because I did not have open, oozing lesions, she could not confirm I was having an outbreak—despite me explaining that recurrent outbreaks are rarely as severe as the first. She asked me, with what I can only describe as contempt, "How do you know that?" I explained that this is basic medical fact, well known to anyone living with HSV, and easily verified by any competent provider. She responded by telling me she has been working for over 20 years and knows what she is doing, essentially telling me that I, could not possibly understand my own body or my own condition. She refused to prescribe the medication I needed. She told me I should see someone in person. She said she would cancel my visit and issue a refund. Then she ended the call. As of now, she has done neither. I have been charged. I have been humiliated. And I have no medication. Let me be clear: I was not asking for anything unreasonable. I was not seeking a new diagnosis. I was not asking for controlled substances. I was asking for a refill of a medication I have been prescribed before, for a condition I have already been diagnosed with, during a moment of genuine medical need. And I was treated like I was lying, like I was wasting her time, and like my body was something to be shamed. I am a paying customer. I am also a human being who deserves to be treated with basic dignity when seeking medical care. This provider should not be working with patients. Not through GoodRx. Not anywhere. I am requesting: 1. A full investigation into this provider’s conduct during my visit. 2. Immediate termination of her contract with GoodRx if the investigation confirms my account was not refunded (Or I will be taking legal actions on account of theft) 3. A full refund of my visit fee, as promised but not delivered. 4. A written response from GoodRx outlining what action has been taken. I am also a monthly subscriber to your Rx service. This means I am not a one-time user. I am a recurring customer. And I am telling you that if this is the quality of care your platform allows, I will not continue to pay for it, and I will not hesitate to share this experience publicly. Please treat this with the urgency it deserves. This was not a misunderstanding. This was harm.

Beware! Good Rx Gold is not accepted at Walgreen or Walmart but when you search for prices the website shows the gold price at pharmacies that don’t participate . I checked my prescription and the price was Walgreens $84.00 using my gold Rx Card. The price at the pharmacy was $118. When I called Good Rx I was told not all pharmacies participate. Why are these pharmacies even listed? This is not acceptable

What a horrible experience, I would not recommend GoodRx to anyone. Just tried a simple task of changing payment method in my account has been canceled and I can no longer order prescriptions. Person on the phone said this was a “glitch”, which makes no sense, but when the glitch was fixed, I could place orders again. I asked, would they contact me when that was possible and they said no you would have to continue to reach out. Absolutely absurd!