GoodRxReviews of goodrx.com

a prescription has been in process for days. called to find status. OMG long hold then transferre3d to a 'member of the Care Team.' afte4r a few minutes a message saying 'no members of the care team are available, leave your email address and phone number and we will try to get back to you.'

I was at my vet’s office when they faxed the prescription information to GoodRxPet and the order was placed on 6/2/26 for 3 medications and some alcohol wipes,got an email it was approved and was supposed to be shipped overnight by Fedex for an extra 22.00 charge, I was told I would have them by morning of 6/4/26. They quickly got their money and then completely dropped the ball on filling the RX and shipping. One med was shipped USPS and arrived on 6/6/26. Today 6/8 fedex delivered a package with JUST ALCOHOL WIPES! The med I needed the most that should have been here on 6/4 MIGHT be here by 6/9/26. I have already gone to a local pharmacy to get a month of that thyroid medication for my cat. This was a terrible choice to use them and I do not recommend using this company, you can’t depend on them to follow through. Overnight shipping shouldn’t take 7 days! Out of the 5 different customer service people I have spoken to in the Philippines 1 seemed to know what he was doing.

I wanted to use this service for a UTI that I verified with an "at home" test. I thought that the age range 18-65 was a mistake so I entered a date that would make me 65. I fully intended to give my age when I was contacted and also provided identification. After registering which was a cumbersome process, I was advised to see my doctor due to my age. I am 70 years young. Apparently, "70 is the new 50" is not part of GoodRx's philosophy. Perhaps GoodRx should do their homework. I am of a generation with more wealth, disposable income, and education than those born after us. Excluding us is an insult and a glaring example of discrimination.

Waste of Money! I did a video consultation for an upper respiratory infection the other day. I told the Dr. I was coughing up green phlegm. She said she could only prescribe cough medicine, bc it was a viral infection. My husband went to a Dr. for the exact symptoms and was given antibiotics which quickly cleared up the infection. I told the Dr. on GoodRx that I also had a UTI. She said she couldn’t treat that, bc it required a separate consultation. WTH?? So I told her I would just get some over the counter cough medicine and “thanks for nothing”. Will never use this company again!!!

I paid $19 for an emergency refill visit and was rejected because I don't have a "Weight Loss Subscription" -- a restriction that is nowhere disclosed on the emergency refill service page. I provided every piece of information requested, only to have a nurse practitioner cancel my visit and tell me I need a different subscription tier, and no indication of what will happen with the money I paid. This is a blatant bait and take. You cannot advertise an emergency refill service, charge patients for it, and then deny service based on undisclosed subscription requirements. I've requested a refund and will be disputing with my bank if not resolved. Do better.

I tried to use their telehealth services. They take all of your person information, including a copy of your drivers license, a photo, and your personal health information and as soon as you pay their membership fee they deny you services with no explanation and no refund. Stay away from them unless you want to waste your time, expose your personal information, and throw money away.

GoodRx's website made it clear that I could get a refill for the medication I need -- I just needed to pay $19 for a doctor's visit. So, I paid...only to find that they can't or won't prescribe the meds I need. Total bait and switch.

I told nurse practitioner Craig Sorkin I was very allergic to dogs, then a dog starting barking in the background on our phone call. Nurse practitioner then said I could use the "Reupload Requested: Recent Prescription" button to upload a photo. That button does not work. Nurse Practitioner says that it does, so I recorded different web browsers and my phone showing the buttons do not work.