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GoodRx (goodrx.com) has 4,044 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Pharmacy & Medicine · San Diego, California
Excellent
Pharmacy & Medicine · California, California
Excellent
Pharmacy & Medicine · Palm Springs, California
Excellent
Pharmacy & Medicine · Fountain Valley, California
Excellent
Showing 654 reviews with 1 star · Clear filters
Jessica
Technical difficulties with opening up a consult every month.
Response from GoodRxAug 18, 2026
Please update your app to the latest version available to you. If the issue persists, please email us at [email protected] or [email protected], depending upon your device, with screenshots or a screen recording of the issue you're experiencing, your full name, and the email address associated with your account.
Mike
You charged me a $35 fee and had not provided any service.
Response from GoodRxAug 18, 2026
We would like to look into this, Mike. Please give us a call at 855-526-3318. We are available Monday through Sunday from 6am to 9pm CT, and would be happy to help!
Liz L.
Issues with app not resolved
Response from GoodRxAug 18, 2026
Please update your app to the latest version available to you. If the issue persists, please email us at [email protected] or [email protected], depending upon your device, with screenshots or a screen recording of the issue you're experiencing, your full name, and the email address associated with your account.
Tara
Absolutely disgusting that I paid for weight loss shots and then came out find out I had to spend another $50 on needles. Asked for a refund and never even got a response. I immediately cancelled my subscription.
Response from GoodRxAug 18, 2026
We would like to look into this for you, Tara. Please email us at [email protected]. Please be sure to include screenshots, your full name, and the email address associated with your account.
RONALD D.
Paid for a subscription for weight loss (Wegovy). Most months, there was an issue that I had to resolve myself (get new script from my own provider). Last month before I left GoodRX, then promised to send med; never did. Horrible customer service.
Response from GoodRxAug 18, 2026
Thank you for bringing this to our attention, Ronald. We would like to look into this. Please email us at [email protected] with screenshots or a screen recording of the issue you're experiencing, your full name, and the email address associated with your account.
Gary P.
Wanted me to complete a lengthy form to renew prescription. I cancelled it Then auto renewed anyway with out asking and bills 7 times what my doctor ordered it for. Terrible service and price is outrageous
Response from GoodRxAug 18, 2026
We appreciate your feedback, Gary; we will share it internally. For account assistance, please give us a call at 855-268-2822 or email us at [email protected]. Our team would be happy to help!
Erica
You don't respond to emails or phone calls when there are problems. This is terrible.
Response from GoodRxAug 18, 2026
Using the information you provided, we unfortunately were unable to find your emails in our system. Please forward your emails to [email protected] with your account information and request. We'd be more than happy to help!
Jane G.
I went thru contortions to get a refill on a prescription. They totally ignored what I had asked for. I dealt with four different people. A prescription, totally not what I wanted was called in for me to my Pharmacy. After approximately two weeks the pharmacy called this morning to tell me they can't fill prescription because they cannot get in touch with anyone. I will probably be cancelling my Good Rx subscription.
Response from GoodRxAug 18, 2026
We're really sorry to hear that your GoodRx Care experience was not the best. Our prescription refill service is limited to certain prescriptions we are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please email us at [email protected], and we'll be more than happy to help.