molly
App need tweaking
The online app is difficult to navigate. It asks me to repeat information, sometimes duplicates the updating process, and won't always accept information they ask for so that I have to start over repeatedly. This month I didn't get any prompt to update my prescription at all and trying to find a way to contact my care team is impossible on the website. Very frustrating.
Response from GoodRxSep 2, 2026
Thank you for your feedback, Molly; we are always looking to improve, and your review is very helpful. For assistance, you can reach out to our support team through the message center, by calling 855-526-3318, or by emailing [email protected]. Our team is available Monday through Sunday from 6am to 9pm CT and would be happy to help!