KENNA
Absolutely PATHETIC
Customer service rep could not understand anything I was asking about - canceling my membership and my prescription. He kept asking me if I was calling for a coupon(?????) Told him I only needed to cancel. He would reply back with comments that had NOTHING to do with my requestt!! Such as, 'ok, so today you want to refill your prescription, is that correct?' NO!!! I told him what I needed SO MANY TIMES, then I asked him to repeat back to me what I had just requested and he could not figure out what I asked. He then preceded to say 'so you want to request a prescription for your father, is that correct?' !!!!! ABSOLUTELY PATHETIC. Please for the love of human kind, STOP USING AI for health care!
Response from GoodRxAug 22, 2026
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