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GoodRx (goodrx.com) has 4,044 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Pharmacy & Medicine · San Diego, California
Excellent
Pharmacy & Medicine · California, California
Excellent
Pharmacy & Medicine · Palm Springs, California
Excellent
Pharmacy & Medicine · Fountain Valley, California
Excellent
Showing 654 reviews with 1 star · Clear filters
Kathryn
Sent my rx to the wrong place. Healthcare provider cannot read instructions.
Response from GoodRxAug 22, 2026
Sorry to hear of the negative experience, please give us a call at 855-526-3318 or send us a message through the message center so we can provide you with assistance.
Ry
Terrible platform don't waste your time
Response from GoodRxAug 22, 2026
We're sorry to hear of your negative experience, Ry. If there's anything we can assist you with, please give us a call at 855-268-2822.
Rafiq A.
Please cancel my orders from now on. I relocated to Europe and no longer reside at the address you have in the USA. Thanks Rafiq
Response from GoodRxAug 22, 2026
Unfortunately we are unable to locate an account with the information you provided, Rafiq. Please email our support team at [email protected] with your full name and account information so we can better assist you.
Patricia
I paid to receive the wrong prescription. Walgreens would not accept your coupon. In going back to have it sent through your pharmacy to my home, first the prescribing doctor said it couldn’t be done, then said it had to be a different prescription despite being the same doctor that sent the original prescription to Walgreens. This system does not work. If your coupons aren’t any good, that is a second problem. I will find a new method or service.
Response from GoodRxAug 22, 2026
We would like to look into this further, Patricia. Please contact our support team by calling 855-268-2822 or emailing [email protected]. We'd be happy to help!
Amy
It was a pain in the butt to get medas. You a doctor for every prescription, no refills. They dont answer messages. Its kind of like starting new each time. Go to a regular local doctor, save the hassle. .
Response from GoodRxAug 22, 2026
Thank you for your feedback, we're always looking to improve our services and appreciate your review.
Jacquelyn M.
Çancel my account, Do not charge my credit card again‼️‼️ I am no longer in your program ‼️ Credit my account back the $39.00 you charged me‼️
Response from GoodRxAug 22, 2026
Hello Jacquelyn, using the information you provided we were able to locate and confirm your account has already been cancelled. If you suspect you have another account on file, please give us a call at 855-526-3318. We'd be happy to help!
Randy
Too complicated to re-order prescriptions. App vs website not easily navigated.
Response from GoodRxAug 22, 2026
Thank you for providing your feedback, Randy. We would be happy to investigate any issue you are experiencing. Please email us at [email protected] or [email protected] depending upon your device.
Teresa
2nd cancalation meds returned to sender for wrong address despite calling and getting my info clarified still no meds today
Response from GoodRxAug 22, 2026
We're sorry to hear of your negative experience, Teresa! Please email us at [email protected] so we can investigate this further.