GoodRxReviews of goodrx.com

This service has really went downhill since GoodRx took over the Heydoctor.com website. It will take hours to get someone to respond to you when you do an online visit, but they expect you to stay close to your phone the entire time in case they need to call you. Then they will try and prescribe something that you clearly stated in the intake information that doesn’t work for you. My biggest issue is the timeframe for a response. It doesn’t matter if it’s a weekend or a weekday. It’s obvious that the doctors and nurse practitioners have full time jobs and do this as a side hustle in between patients or in their free time on the weekend.

I had a Rx filled and went online as well as the pharmacy for a price quote. When it came time to pay, it was almost $5 more than the quotes. I was told by the pharmacy that sometimes the price goes up by GoodRx. When I called to make inquiry, the support person stated they would call me back the same day with the answer about the price. I called 2 days later, to see the progress, and I was told they are working on it still. It has been almost a week later, still no answer. Will think twice about using them.

Everytime I need to fill a prescription, I need to check the pricing for the medication. Some places cannot give me the price because it is not their policy to price the meds until the order is filled. Some places won't honor Gold RX or RX because of a pricing conflict.

Hy-vee does not honor my good RX. They have there owe and the price is different. They will not honor lower price. They use to but something has changed in the past 6 months.

I tried GoodRx for a flu shot, and they offered me $10 off as a first-time user provided I open an account with them (i.e., if I provided personal info). I printed out all of the information and took it to the pharmacy, but the coupon was not accepted. I double-checked the clerk's entries, and she had input everything accurately. I feel they deceived me solely to get my personal info, and I have cancelled the account.

I went through sign up, paid the fee, then I had to upload info to identify myself. Picture uploaded fine, but my ID kept failing. From there, I was left with no options - I already paid, I couldn’t finish set up, and there was no help button. I tried messaging them, but no luck.

Never got my perscription medication after I waited a long time for a nurse and after I paid my fee. Their contact center said they could not help me and they didn’t respond to emails. The user experience on their site is terrible. Save your money and use a different service. This is a scam as far as I’m concerned.

I also had one refill left with them, and was told I had to pay for another doctor's visit. By law my refill is valid for a year. Only been 6 months. Edit, after some pushing they did refill the other Rx.