GoodRxReviews of goodrx.com

It used to be that when I went to the pharmacy to pick up my rxs, there were no surprises of high or higher prices. Now there are surprises each and every time. The pharmacy has to click on another # to get a more reasonable price. I still don't know what is going on, but I don't like it one bit.

I submitted all my info and expected to have a zoom call or at least interactive chat with someone live. Instead they reviewed my information and sent an RX. Next is the worst part. I chose the closest pharmacy to my house which actually had the lowest price. When I went to the pharmacy that was first on the list provided by Good RX they told me they don’t participate with them whatsoever and absolutely don’t take any of their coupons ever!! So there I was 12 hours later faced with paying full price for the RX or having it transferred to another pharmacy and waiting longer for my RX. The pharmacy was super nasty and acted like they were doing me a big favor. They said they could sell me the RX for $10 as a special price. Since I previously paid $2 for this RX I felt totally ripped off. Good RX quoted a lower price also. For $10 more I could have gone to urgent care and got my RX cheaper.

Update: I will say that after providing details to GoodRX after they responded to this complaint, a doctor prescribed a different antibiotic. It should not have taken 36 hours and multiple, increasingly frustrated messages, though. The initial consultation was fine. I was prescribed an antibiotic for a UTI. Unfortunately, even with food, the antibiotic made me extremely nauseous, and I couldn't eat or drink. I messaged a follow up, twice, that was finally answered after 13 hours. It was a stock reply that, based on my symptoms, I should see a doctor in person. My symptoms HAD NOT CHANGED. I was simply nauseous from the prescription and wanted to know if I should switch to a different antibiotic (there are several commonly used for UTI's) or if I could get a rx of Zofran for the nausea. I replied AGAIN and have not heard back. And considering that a hurricane is currently passing over my house, an in-person doctor's visit isn't very practical. If this is how GoodRX handles a simple follow-up, I will cancel my membership.

GoodRx changed my card info and I gave my pharmacy the new info. Then GoodRx changed it back to the original card info but did not inform me. All script prices were changed and were a lot higher. It took numerous calls to you and the pharmacy to get it all back to were it was originally. Why was it changed and why was I not informed about this?

The cost of my $14 prescription went up $5. More than 1/3. Very disappointing. While some expensive drugs are coming down mine went up.

At first I really liked GoodRx but that did not last long. I went to Safeway, then RiteAid and finally DIrX (mail order). Had a few fills no problem with Safeway until they wanted $250.00 for a 20.00 fill. Next I went to RiteAid and they would make me wait until they called DirX. Got tired of the hassle and them being closed for lunch so I tried DirX mail order. Got a few fills then they claim to no longer be able to get my medication so.....I've had it! Went back to CVS Caremark and their price is very good. I get it in the mail and I am willing to pay a little more for better service. I have other meds from Caremark and have NEVER had an issue.

Drug store would not accept coupon

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