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GoodRx (goodrx.com) has 4,044 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Pharmacy & Medicine · San Diego, California
Excellent
Pharmacy & Medicine · California, California
Excellent
Pharmacy & Medicine · Palm Springs, California
Excellent
Pharmacy & Medicine · Fountain Valley, California
Excellent
Showing 654 reviews with 1 star · Clear filters
Estela
Please stop my refill for wecovy 9 mil
Response from GoodRxAug 27, 2026
Hello Estela, for assistance please contact our support team at 855-526-3318 or by emailing [email protected]. They would be happy to assist you.
Cheryl
I keep getting charged a monthly fee even though I canceled my service and every time I try and cancel it online or delete my account it tells me there’s an issue
Response from GoodRxAug 28, 2026
Thank you for reaching out, Cheryl. Using the information you provided we were able to locate and cancel your GoodRx account. We will be providing you with a refund, but please note refunds can take 5 to 10 business days to complete.
Lisa
Horrible. I NEVER received a call from my pharmacy to pick up the glp-1 medication and I’ve been since charged through Klarna. So basically I was ripped off over $1200!!! So my experience, is they’re asking with KLARNA a SCAM!
Response from GoodRxAug 27, 2026
Hello Lisa, please give us a call, so we can look into this for you. We'd be happy to help! We can be reached at 855-526-3318, Monday through Sunday from 6am to 9pm CT.
DMFN
Things were going good, and then 6 months in, you required a doctor check-in to reissue the prescription and every has been f-ed up since and it was a horrible, stressful thing to endure and your CHAT WINDOW DOES NOT WORK ON MY COMPUTER. I CANNOT SCROLL DOWN, USE THE DOWN-ARROW, GRAB THE SCROLL SLIDE OR ANYTHING. THE TEXT IN IT IS CUTOFF ON THE RIGHT SIDE LIKE I CAN'T READ EVERYTHING. I HAVE TOLD YOU THIS MULTIPLE TIMES. SO WE HAVE NO WAY TO COMMUNICATE WITH DOCTORS, WHICH WAS ANOTHER STRESS AND PAIN, AND WE HAD TO CALL, WHICH WAS LIKE REINVENTING THE WHEEL ON THE PHONE CALL. EVER SINCE, WE HAVE NOT RECEIVED THE MEDICATION. THE CIALIS (GENERIC) TOOK A WHILE TO TITRATE UP ON MY SYSTEM, AND NOW I HAVE LOST THAT AND WILL HAVE TO START OVER. NOT TO MENTION THE WEAR AND TEAR ON MY BODY ON THE MED, OFF THE MED, ON THE MED AND SO ON. WHAT A HORRIBLE EXPERIENCE. THIS IS WHY PEOPLE NEED A COMMITTED PRIMARY CARE DOCTOR, TO MAKE SURE NO ONE DROPS THE BALL, LIKE YOU HAVE. WORST DOCTOR/TREATMENT EXPERIENCE EVER IN MY 59 YEARS.
Response from GoodRxAug 27, 2026
We apologize for your bad experience; we would like to look into this. Please email us at [email protected] with screenshots or a screen recording of the issue you're experiencing, your full name, and the email address associated with your account.
Michelle
I feel like I have reached my plateau and not losing any weight. I plan to cancel my orders
Response from GoodRxAug 27, 2026
Hello Michelle, for concerns regarding your prescription, please reach out to your GoodRx provider. If you need assistance with your account, please reach out to our support team via the message center or by calling 855-526-3318.
Linda
Was fine until the 6th month then they would not give me the discount. They upped my Foundayo pills to over $600! Had to cancel and go to Ro.
Response from GoodRxAug 27, 2026
Medication cost can vary by brand, dosage, and form. However, if you are noticing a significant price change, please give us a call at 855-526-3318, so we can investigate. We'd be happy to help!
Maryann
Charging me for a subscription that I can’t cancel
Response from GoodRxAug 27, 2026
Hello Maryann, for assistance please contact our Support Team by calling 855-526-3318 or emailing us at [email protected]. Our team would be happy to assist you.
Anthony
Boooo not happy
Response from GoodRxAug 27, 2026
We're sorry to hear that, Anthony. For assistance please give us a call at 855-268-2822 or email us at [email protected]. We're available Monday through Sunday from 6am to 9pm CT and would be happy to help!