GoodmanhomesolutionsReviews of goodmanhomesolutions.com

Absolutely terrible service. I was scheduled for service through a 3rd party warranty. They were unable to schedule me in a timely basis, and when I tried to cancel they were rude and inconsiderate. One rep hung up on me after I was on hold for 13 minutes. DO NOT USE this company if you can help it.

I am extremely disappointed with Goodman Home Solution repair services. My washer, which makes loud, violent noises during the spin cycle and has a broken door, has been unusable for over two months due to their inefficiency. Despite multiple technician visits, the door was replaced, but the noise issue was never addressed. I don’t understand what kind of technicians work in this business, as they demonstrate significant inefficiency in performing their job. The first appointment the technician didn’t show up, the second appointment their technician stayed only two minutes and he failed to inspect the washer at all, and there was constant miscommunication about missing parts and appointment times. I had to repeatedly explain the issue to customer service, wasting hours of my time. Goodman Home Solution lack of professionalism and poor service have left me with an unresolved problem and no functional washer. I don’t understand how this type of business is allowed to continue operating. It’s clear they deceive their customers!

Company does not show up when they are supposed to. Had an appointment scheduled for 1 week ago. They called and canceled that and scheduled it for one week out. Night before they called and canceled again said they would be another week. Do not use these people unless you want to wait indefinitely for service. Not recommended

We purchased a Whirlpool refrigerator from Home Depot. One of the cooling fans had an intermittent noise that didn't sound correct. A technician came out and was supposed to call prior but did not. He came in for ten minutes and said they are normally noisy. I had recorded sound bytes for him to listen to on my phone. He said he was going to the van to look up any possible notes on my unit. 15 min later, he just took off with no goodbye, no answers, nothing. We called the company back and the lady said she's contact the tech and call us back. This never happened. Very poor customer service!

I had a great interactions with Goodman Home solutions. I bought the Lowe’s extended warranty on my Samsung and my upper ice maker stopped working. Goodman came out, diagnosed, and ordered the part. There was great communication at every step from appointment scheduling, part status, and follow-up repair.

I purchased a Whirlpool, side-by-side refrigerator through Costco and after installation, I noticed a small water leak in a quick connect that provides water to the door dispenser. I called Costco warranty center and they set up an appointment to have Goodman Home Solutions (GHS) come out and examine/fix the leak. Costco stated that since the refrigerator was new (2 days old), repairs would be free of charge. I then received a text from GHS stating that I would need to prepay $124.95 just to have them come and diagnose the problem. I then called Whirlpool warranty and after an extended time on hold, Whirlpool stated that they were unable to speak with anyone at GHS who was able to assist them. Either GHS are totally incompetent or deliberately does not honor contract warranty repairs.

I have a warranty with Lowe’s and they have a warranty that they work with contractors outside of Lowe’s to come and repair appliances. The guy that showed up to my house didn’t seem very knowledgeable. He also said that my stove was one of the worst those to purchase I kinda ignore the comment just because I need one of the burners to be fixed on the stove and he asked did you know that? He said didn’t the sales person mention that to you? My response was why would a sales person tell me this second of all I’ve owned the stove for sometime so wear and tear is going to possibly happen. I understood after watching him. He either was new or he just really didn’t know what he was doing. I left it alone and he calls me and tells me that the part is going to take 30 days to six weeks and when it’s delivered, they will come and install it. It’s been three weeks and I have had no update. I contacted Lowe’s and they said the claim was closed. I had to open a new claim and requested for them to send me this contractor.

Scheduled through Whirlpool warranty dept on Friday for a Monday appt, no show. Called back Monday afternoon, they claim they never received the appt. and set a Tues appt. Goodman then sent a text asking for a $125 fee and then another text for a Wed appt. Called them AGAIN and they said they don't assign appts, they have to provide them. Cancelled and called for a different company all together.