Good Life MedsReviews of goodlifemeds.com

So unprofessional. They can’t even tell me the contact of the pharmacy where they my prescription:( terrible customer service, they do not answer my calls and I know they are ignoring them

Horrible customer service. Non responsive. Will reship less than 3 weeks after receiving initial shipment without notification. Would never recommend this company.

Let's just say not impressed. The pharmacy that they use do not use ice packs. I received two order from them. The first one and the second one were both received hot. Not even cool. The gel packs could not have been frozen more cold. Very unsafe product. Rethink using this company.

I was successfully using Mounjaro (tirzepatide) for 6 months, with few side effects, appetite suppression and weight loss. I changed insurance, and Mounjaro was no longer covered, so I had to find an alternative. After doing research, I decided to try Good Life Meds. I have now been using Good Life Meds for nearly 4 weeks at the same dose of Mounjaro I was previously taking. I have had significantly more side effects with Good Life Meds Tirzepatide, including 1 days of severe headache after each dose, daily stomach upset, gas and diarrhea. In addition, the appetite suppression has been marginal at best, as compared to Mounjaro. I was still hungry most of the time. My experience has been that this formulation is in no way comparable to the brand product. They don't guarantee their product, they don't give refunds. I made a mistake by purchasing a 6 month supply. I am a physician MD and I will be actively advising my patients against this formulation from this company and to be wary of all tirzepatide compound pharmacies. Try 1 month first before committing to a longer term supply. Dr. Julian

I signed up interested in one particular injectable vitamin combo. I could not find information about the specific ingredients and amounts in the shot, so I continued the process of signing up, including entering my cc info, expecting a conversation with a clinician of some sort. Without communicating with anyone, I received a message from a “doctor” that I’d been prescribed the injectable vitamin I was interested in. I asked after that how much of each vitamin is in the shot, and I was told to ask the prescribing pharmacy (which was mail-order, not local). When I pushed back and asked again, incredulously, I was finally given the amounts, which were much lower than I was looking for. I then asked to cancel because I was no longer interested, and was informed it was too late to cancel. Out over $80. When the shot and needles arrived, they came with zero instructions. QR codes did not lead to instructions, I could not find anything on the patient portal on the website. I sent a message asking for instructions, and I got back “ Inject 1ml(100 units) intramuscularly twice weekly in your thigh.” Nothing about how to fill the syringe, nothing about how to inject, no videos, no nothing. I have never injected myself in my life and I cannot use this ridiculously low-dose I was charged for without any actually communication from a human. I do not recommend ordering from this company.

You cannot speak with a live person. Chat responses are very slow. You cannot keep the chat on your screen as you navigate the screens that the chat agent tells you to go to in order to try to make needed changes to your plan. The site has several errors. Today when I tried to take advantage of a promo shown on the screen, the chat agent said that promotion had ended. So you cannot rely on the information displayed on their site. The site does not include doses for oral tirzepatide, just for injectable tirzepatide, although they do sell the oral version, so it is impossible to request your dose on the site, but it is also impossible to speak with a live person to fix it. When you message their doctor, it takes about 24 hours to get a reply, and it seems to always be in the middle of the night, so I assume that he is on the opposite side of the planet, rather than in the U.S.. When I got my first shipment, the ice pack was melted and warm and the bottle was warm, so I called the pharmacy to see if it was safe to use. They said yes, but said that if the product was cloudy, that it was unsafe to use. Mine was cloudy, but there were no instructions with this warning. If I hadn't called in to ask about the temperature, I would not have known this. I just do not feel safe with this company, everything seems very shady and backroom.

I decided to place an order with Good Life and immediately regretted it! I very clearly stated I wanted the order cancelled if I wasn’t going to get the dose I’d been on. I ordered the dose, they immediately took my money and I see right away they are giving me the lowest dose anyways. They say they cannot change a prescription or refund or anything once the doctor looks at and processes an order….so I scrambled to contact the doctor as well as support before the doctor even glanced at my order. Again I said I wanted my order cancelled and a refund if they weren’t going to give me the right dose. The doctor looked at and responded to my message before looking at my info/order. I provided proof of previous dose, again said I only wanted a refund and not to process my order if they won’t give me the right (max) dose…so the dr then looks at my stuff, processes an order fora low dose and sends it to the pharmacy anyways!!!!! Now I am having to wait several days before anyone who might be able to do anything about this even has a chance to look at my complaint! Before all is said and done I will have gone a minimum of 2 weeks without my meds and I am very angry about that and super disappointed in Good Life. I will return and update this review as soon as something happens. I’ve been taking glp-1 meds for over a year and a half and In that time I’ve ordered from several places. Good Life is the worst experience I’ve had by far. I wish I had gone somewhere else and hope my experience and review might save someone from going through this frustrating and infuriating experience that I’m having to deal with. Again, I’ll update this review as soon as anything happens…..but if someone were to ask me right now if they should order from Good Life my answer would be ABSOLUTELY NOT.

**DO NOT TRUST THIS COMPANY** They promoted 1000mg of NAD+ for a total of $121 after a Mother's Day discount. However, when you're prescribed they'll "prescribe" you 100mg. So you're thinking you're getting 1000 when 100 is all they'll prescribe. So I canceled my membership immediately and am trying to get my money back ASAP. They have really crappy refund policies and you may not get through to a live agent when you call. REPLYING TO THEIR REPLY - Your marketing is deceptive. No one is doing major math conversions when shopping for the best product. And why didnt you keep the same number on the scrip that you did on the marketing? Why didn't the customer service rep who emailed me back say that they only go up to 100mg instead of giving me the same math you did? No mention of per dose vs per vial... DECEPTIVE MARKETING