Good Life MedsReviews of goodlifemeds.com

I started with Good Life Meds and they goofed up my prescription last December. I do have concerns when a pharmacy sends you the wrong dosage. Lucky for me, I am a nurse and noticed it. I canceled my membership after this. This did make it right and correct the mistake, but I decided to go elsewhere. After months of text and emails, I thought ok I will go back. First month was fine, but the second month I was trying to cancel due to not be able to get both medications I needed. Even though the website indicated there were four refills left. Their website is very confusing and if you hit the wrong button accidentally, like I did, and let customer service know immediately (within five minutes) they will not cancel your order and state that it is their policy. This is absolutely ridiculous. It was even before my rx was supposed to be filled. The site is incredibly confusing. A bot is their first customer service line and after messaging and waiting for an actual live person they state they can’t help me. I have requested a chargeback through my credit card. There are many easy to navigate online companies to order from, this is not one of them. I should also add then when you ask to speak to a manager you get “it’s after hours” and even though I requested it to be escalated, it was not.

There is no prior warning to the shipments and it seems this is by design. Goodlife meds will definitely get their money, whether or not the refrigerated shipment timing works for the patient or not, or whether the medication will be viable after sitting for 5 days without the necessary refrigeration. So I am spending money that will go to waste. And there is no talking to an actual person that is willing to help. Awful.

Absolutely horrible company , as soon as you put a product in the cart , they will place the order on your behalf and then they tell you that you cant cancel . complete rip off!

Good Life Meds automatically charged my card a massive $822.00 for a quarterly refill with zero advance warning, zero notification emails, and no opportunity to opt out. I contacted customer service within hours of the charge----before a medical provider even reviewed my file or shipped a thing----and they flatly refused a refund. On top of this, their user portal is incredibly confusing, buggy, and designed to lock you into high-cost renewals. I am submitted and filing complaints across BBB, attorney general, and will not stop until this is resolved.

Some how they charged my credit card after it was cancelled months ago due to fraud. I also had set it to cancel the subscription months ago and 3 months later it auto-refilled on the cancelled credit card account. Called them in 5 min after receiving the refill notice and they said the will not refund $477. Shady practices. Buyer beware.

My subscription renewed on June 6th. I was charged for my order but it never shipped. The order has been “pending” for 11 days. I have repeatedly checked in with their support. First they said it might take 5 business days. After that time period passed they said they said they would have an update in 24 hours. After that day passed there was no communication. I reached out and they told me they would have an update in 24 hours again. This is not the only issue I’ve had with this company over the past few months. Their communication is horrible, the website doesn’t work correctly, and once after completing a check in, they double charged me and refused to refund me. They blamed me for signing up for a second prescription for the same medication. I never did! I only filled out the doctor check in request they sent, and regardless, their doctor should not have approved a second subscription for the same medication. I have tried so hard to be patient with them but it’s one issue after another. I expect better customer service for how outrageously expensive these products are.

Deceptive sales practices. I canceled a recurring prescription and they shipped anyway, saying I hadn't canceled. Also their versions of GLPs do not perform as well as branded versions, in my opinion

I have used 4-5 different online companies for semaglutide. This company was great when I used it the first time around in summer 2025. The most recent time spring 2026, I received inconsistent dosing for the med. It would come with inaccurate dosages ( less medication in the bottle than it directed to use (ex: I had one bottle that said 100 units a week for 4 weeks, but there wasn't even 400 units worth in the bottle....) or doses that were way more concentrated than previous doses (ex: the next bottle said to use only 25 units which was supposed to equal my previous dose... had I not read the label I would have given myself 4-5x the amount I need) - which makes it dangerous if you're used to taking the same amount of units every week. It was difficult to get answers from customer service & the doctor. Would not return to this service as there are other ones that are more straight forward, consistent, reliable and easy to use. I am going to try to go back to Eden because they were better!