GoodLife Fitness CanadaReviews of goodlifefitness.com

Great gym , great service. They care about the customers and our safety.

Veryyyy racist place for sikhs and almost disrespect is served towards them if they are carrying their religious symbol which is kirpan.

A clean, well-equipped local gym with a friendly management team. It builds trust for potential members by showing the facility is reliable, well cared for, and hassle-free, Staff is amazing, Especially Smile

I injured myself on a large metal machine, called JACOB'S LADDER, placed well out into an aisle at the Torbay Rd centre in St. John's. I looked down at my watch and suddenly bang. Cuts in three places on my forehead, a hematoma and bruising that lasted for a week. I told the crew at the desk what had happened and asked them to please make sure the machine was properly placed or a sign placed or some such...... after an entire month of waiting I heard back that the machine is still in the same place. Nothing has been done to ameliorate a dangerous situation. And neither will it be. The machine has been there since 2018 they tell me and (as far as they know ) there has been no other accident. But what if there is another such accident? Good Life cannot predict the future I was told. Honestly. That is what was said. Do not go to Torbay Rd Good Life. Torbay Rd staff itself is a lovely group. But it is not safe. I made calls following my injury a month ago, mails to Risk and Safety.....but nothing until today when a one-line message negating my experience and a subsequent phone call made it clear that there was no intention or interest in good client relations or safety. Good Life Fitness is unsafe and unconcerned.

Today I will rate jas This girl is the epitome of good morals and refinement, and her interactions with people are very pleasant. I'm doing consult with her she's just very amazing

Hi, I want say thanks to eshal for being so kind and helping me to sign up as I was having troubling signing up , I went to Bramlea location twice or thrice but no one was able to sign me up due to issues in my account, but this girl took time signed me up and then also gave me tour of gym, thanks eshal again.

Canceled my family membership and goodlife continued to bill me for one family member for months until I noticed the payment and called in to ask WTH they are still billing me. They stopped billing me but refused to refund my money

I am extremely disappointed with my experience dealing with GoodLife Fitness regarding a refund for personal training sessions that I have already fully paid for. Due to a serious spinal injury, completely out of my control, I am physically unable to complete the 18 banked sessions remaining on my account. This is not a matter of inconvenience or poor planning; it is a legitimate medical issue that has significantly impacted my ability to participate in physical activity. Despite clearly explaining my situation, I was met with a complete lack of empathy and flexibility. Instead of working toward a fair and reasonable resolution, GoodLife Fitness offered only two options: a one-time extension or the ability to give away my paid sessions to someone else. Neither of these options addresses the reality of my condition or the financial investment I have already made. It is deeply frustrating that a company built around health and wellness would show so little compassion toward someone dealing with a serious injury. A medical circumstance like this should warrant understanding and accommodation, not rigid policy enforcement that ignores individual situations. Customers should not have to fight to be treated fairly, especially when circumstances are beyond their control. This experience has left me feeling undervalued and unheard. I strongly urge GoodLife Fitness to re-evaluate their policies and approach to situations involving medical hardship. A more compassionate, customer-focused response would go a long way in maintaining trust and respect. As it stands, this experience has significantly changed my perception of the company, and I would caution others to carefully consider the risks before committing to prepaid services.