Jess W.
GENUINELY HORRIBLE EXPERIENCE AND PRODUCT
It has been 1 year - 1 YEAR - since I purchased/used Goodieco's Nourishing Trio (September 2020) and it is only now that my skin has finally recovered. I have never had 100% clear skin but it has always been reasonably healthy and manageable, however I liked the idea of a simple skincare routine with a focus on natural ingredients, so when I saw all the good reviews I thought I'd give them a try. By day 3 my skin had started to break out. Day 10 my face was completely covered in pimples – at this stage I contacted Goodieco asking for advice – which was completely ignored. I followed up 2 days later and was again ignored. I stuck with it because their website repeatedly talks about your skin going through a “purge” Day 22 and I was desperate. I again contacted them asking for assistance. By this stage my skin was actually swollen with deep, PAINFUL, cystic acne covering my entire face (THANK GOD FOR LOCKDOWN). Again, absolutely no acknowledgment or response on repeated attempts to contact them. 2 days later I went to my GP, who was completely shocked by the state my skin was in, advised me to throw it away and he then referred me to a dermatologist as he could not treat it himself. The Dermatologist was also shocked at how bad my skin had responded to the product in such a short time. I was prescribed specialist only medication and a series of treatments to try and assist. This did not work well and I ended up needing to go on Isotretinoin (which comes with its own problems!) to treat the mess this product made -which I’m still taking now and will need to do so for another couple of months. I think it’s telling that their terms and conditions states “We reserve the right to refuse service to anyone for any reason at any time”. Believe me they make good use of that when they COMPLETELY IGNORE YOU when you try to contact them with your concerns and questions. The T&C’s then go on to say: “WE ARE NOT RESPONSIBLE IF INFORMATION MADE AVAILABLE ON THIS SITE IS NOT ACCURATE, COMPLETE OR CURRENT. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. ANY RELIANCE ON THE MATERIAL ON THIS SITE IS AT YOUR OWN RISK.” And “WE DO NOT WARRANT THE QUALITY OF ANY PRODUCTS, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.” I find it absolutely unacceptable that within 24 hours of me posting a negative review on their site with photographs and screenshots of repeated attempts by me via email to contact them, my review was deleted, and no response to this day has ever been given to me. But they can get away with it because again because the T&C’s state “We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise OBJECTIONABLE. I think the T&C’s speak for themselves. Coupled with the negative experiences and actual physical reactions to the products so many customers have had I would say use at your own risk! This whole experience has been an absolute nightmare. The terrible customer service, the financial outlay not just in terms of the initial product, but the expense of the treatment required because of it, and the emotional toll and hit to my self-esteem has been incredibly difficult and damaging. In summary – terrible product, abysmal customer care/response, dodgy business practices 0 STARS, DO NOT RECOMMEND.


