GoodieCoReviews of goodieco.com

I would give ZERO stars if I could. Wrecked my skin barrier and took 6 months to repair the damage. Horrible customer service. I've tried unsubscribing for the last year and I am still receiving multiple emails. Truly awful experience on all levels.

I persisted for 7 days using the Nourishing Trio and Neck Serum, but my skin has never been so dry. Three days in, I caved and used a hydrating mask to try to bring it back to its normal condition. On the seventh day, I caved again, and added a regular moisturiser. My skin feels like paper, and I can see it becoming crepey. These products have provided no moisturising or hydrating benefit on me at all. I can see shine from the oil, but it’s dry underneath the oil layer. When wearing makeup, the oil seeps through leaving a high shine. From the first use, I felt the cleansing oil strip my skin, like it was pulling out the moisture. My skin feels prickly and parched. It feels dry all the time, even immediately after applying the face oil and serum. There is no way these products will get me through Winter. The cleansing oil doesn't spread easily over my face as shown in the promotional video. I have to wet my face before and during the process, sometimes twice. I was going to persist with the routine for one month, but really can't stand how my skin feels. Perhaps the products are suitable for very oily teenage skin. Typically, my skin is normal - dry. I now have to work on getting it back to its usual condition. Unfortunately for me, I bought the two month quantity of the trio.

This company is a joke, i order and item but instead i receive something else. The customer service did nothing to fix it. Horrible service

I got more pimples then ever . I stop using it and I spent a fortune!!!!! Very disappointing

Here is the exchange I just had with the company representative. Again, this company's hope is that the magical 2 weeks pass before you contact them regarding their product. Then they feel they can absolve themselves of responsibility for any negative skin reaction to their product. As anticipated, I received correspondence only after posting a negative review. The previous 3 messages went ignored. Hi Marija, I did contact you as soon as I used the product. Since it was given as a gift, I didn't actually receive it in the 2 weeks of purchase. The statement that they serums are "crafted with no trace of possible irritants" is not correct. Even 'natural' products can cause irritation. I already advised you more than once that after using the product as recommended TWICE, my face became itchy soon thereafter. If the expectation is that I continue to use it so that I can obtain a photo for you, that is unreasonable and dangerous. There are no other products that I used beyond what I typically did. Face wipe then the serums. First use, there was a bit of a tingle but thought nothing of it. Second time, my face started to become itchy within 15 minutes of using the products. The attempts to steer the cause to other products is also off putting and an indication that your company would rather throw your hands up and say "not our product" rather than try to ascertain which serum of the 3 is the culprit. From there, try to assess what, within the product, is causing the sensitivity/allergic reaction. I haven't used the product since but will absolutely let others know of GoodieCo's desire to put profits over safety. You, too, have a lovely day. Best, Mary On Thursday, January 20, 2022, 12:05:03 AM CST, Hi Mary, I'm following up with your request to return your GoodieCo poducts. We are so sorry to hear you have experienced a bad skin reaction. Whilst this is very rare, everyone’s skin is different. Our products only use gentle, natural ingredients and are rich in skin-loving oils. They are deeply hydrating. The formulations have been intentionally crafted with no trace of possible irritants and/ or preservatives. Any form of reaction is highly unlikely - unless there is a specific allergy to one of our natural ingredients. It is very important to always read and follow the instructions carefully on the packaging before use and follow them closely. We also always recommend purchasing the smaller sets first (4 weeks) as a trial and always doing a patch test before applying all the steps properly. It is our policy to access reported bad skin reaction cases within 72h of product delivery since a bad skin reaction can also be caused by something else like your shampoo, medications, etc. In cases such as this one, customers are required to get in touch with us right away and provide photo evidence of the reaction they've experienced so we can assess the case and come up with the appropriate steps to address the issue. Since more than 2 weeks have passed since your purchase and we do not have the required photo evidence we cannot know for sure that the reaction was caused by one of our products and we won't be able to offer you a refund for your purchase. I hope you understand. Thank you and have a lovely day ahead. Best, Marija, from GoodieCo INITIAL REVIEW POST I recently received a Nourishing Trio pack as a gift for Christmas. After 2 uses, I noticed my skin was itchy soon after use. To prevent a full allergic reaction I discontinued use and contacted the company. Other than requesting photos and other ordering information, I have heard nothing back from the company. My family member who also purchased this same set for herself had a full allergic reaction to the product with swelling of the face including eyes. As a healthcare provider, I know the initial symptoms of dermal allergies and opted to cease using the product. After several attempts to find a resolution to a product that I can't use and $129 spent by my family member, NO RESPONSE! It should be noted that the company also failed to respond to the gift giver until a review was written on this forum. I would think that the safety of the users should be paramount though it seems like bad "press" is GoodieCo's greatest concern. Highly recommend AGAINST ordering this product. If you have any bad reactions, you will have to jump through hoops to get any response, let alone, a resolution.

So I saw the video of this product on my IG feed and the model they used has gorgeous glowingly skin. Even tone and clear. I’ve never really suffered from acne or breakouts. Just the occasional pimple or two on my chin around the time of my period. I did have redness though and saw that supposedly their products help to create an even skin tone. This product is $200 and promises that you’ll see instant improvement. The first couple days the radiance of my skin looked luminous, and then the massive breakouts started. Huge cystic type pimples all over my face and neck. I contacted them and she assured me my skin was purging itself, what was it purging itself from? The dermatologists have always told me I have great skin. I get facials every 3 months or so. I do a mask twice a week and morning and night I cleanse, tone, and moisturizer. Almost 2 months later I’m still trying to regulate my skin from the damage this product has caused me after just 8 days use. I contacted them again and they refused a refund and then said it could take possibly 2 months to see the improvement….let’s think about that. Only after spending $400 would you maybe begin to see improvement. Upon further investigation I found out that the company that puts out GoodieCo has been under numerous names and hides bad reviews. They’re a fraudulent company. They got rid of their IG because they couldn’t keep up with deleting all the negative comments from consumers like they can on their website.

Poor customer service. Product does not work for everyone. My emails have been ignored!

It has been 1 year - 1 YEAR - since I purchased/used Goodieco's Nourishing Trio (September 2020) and it is only now that my skin has finally recovered. I have never had 100% clear skin but it has always been reasonably healthy and manageable, however I liked the idea of a simple skincare routine with a focus on natural ingredients, so when I saw all the good reviews I thought I'd give them a try. By day 3 my skin had started to break out. Day 10 my face was completely covered in pimples – at this stage I contacted Goodieco asking for advice – which was completely ignored. I followed up 2 days later and was again ignored. I stuck with it because their website repeatedly talks about your skin going through a “purge” Day 22 and I was desperate. I again contacted them asking for assistance. By this stage my skin was actually swollen with deep, PAINFUL, cystic acne covering my entire face (THANK GOD FOR LOCKDOWN). Again, absolutely no acknowledgment or response on repeated attempts to contact them. 2 days later I went to my GP, who was completely shocked by the state my skin was in, advised me to throw it away and he then referred me to a dermatologist as he could not treat it himself. The Dermatologist was also shocked at how bad my skin had responded to the product in such a short time. I was prescribed specialist only medication and a series of treatments to try and assist. This did not work well and I ended up needing to go on Isotretinoin (which comes with its own problems!) to treat the mess this product made -which I’m still taking now and will need to do so for another couple of months. I think it’s telling that their terms and conditions states “We reserve the right to refuse service to anyone for any reason at any time”. Believe me they make good use of that when they COMPLETELY IGNORE YOU when you try to contact them with your concerns and questions. The T&C’s then go on to say: “WE ARE NOT RESPONSIBLE IF INFORMATION MADE AVAILABLE ON THIS SITE IS NOT ACCURATE, COMPLETE OR CURRENT. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. ANY RELIANCE ON THE MATERIAL ON THIS SITE IS AT YOUR OWN RISK.” And “WE DO NOT WARRANT THE QUALITY OF ANY PRODUCTS, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.” I find it absolutely unacceptable that within 24 hours of me posting a negative review on their site with photographs and screenshots of repeated attempts by me via email to contact them, my review was deleted, and no response to this day has ever been given to me. But they can get away with it because again because the T&C’s state “We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise OBJECTIONABLE. I think the T&C’s speak for themselves. Coupled with the negative experiences and actual physical reactions to the products so many customers have had I would say use at your own risk! This whole experience has been an absolute nightmare. The terrible customer service, the financial outlay not just in terms of the initial product, but the expense of the treatment required because of it, and the emotional toll and hit to my self-esteem has been incredibly difficult and damaging. In summary – terrible product, abysmal customer care/response, dodgy business practices 0 STARS, DO NOT RECOMMEND.