Mary
Poor customer service after skin reaction to product.
Here is the exchange I just had with the company representative. Again, this company's hope is that the magical 2 weeks pass before you contact them regarding their product. Then they feel they can absolve themselves of responsibility for any negative skin reaction to their product. As anticipated, I received correspondence only after posting a negative review. The previous 3 messages went ignored. Hi Marija, I did contact you as soon as I used the product. Since it was given as a gift, I didn't actually receive it in the 2 weeks of purchase. The statement that they serums are "crafted with no trace of possible irritants" is not correct. Even 'natural' products can cause irritation. I already advised you more than once that after using the product as recommended TWICE, my face became itchy soon thereafter. If the expectation is that I continue to use it so that I can obtain a photo for you, that is unreasonable and dangerous. There are no other products that I used beyond what I typically did. Face wipe then the serums. First use, there was a bit of a tingle but thought nothing of it. Second time, my face started to become itchy within 15 minutes of using the products. The attempts to steer the cause to other products is also off putting and an indication that your company would rather throw your hands up and say "not our product" rather than try to ascertain which serum of the 3 is the culprit. From there, try to assess what, within the product, is causing the sensitivity/allergic reaction. I haven't used the product since but will absolutely let others know of GoodieCo's desire to put profits over safety. You, too, have a lovely day. Best, Mary On Thursday, January 20, 2022, 12:05:03 AM CST, Hi Mary, I'm following up with your request to return your GoodieCo poducts. We are so sorry to hear you have experienced a bad skin reaction. Whilst this is very rare, everyone’s skin is different. Our products only use gentle, natural ingredients and are rich in skin-loving oils. They are deeply hydrating. The formulations have been intentionally crafted with no trace of possible irritants and/ or preservatives. Any form of reaction is highly unlikely - unless there is a specific allergy to one of our natural ingredients. It is very important to always read and follow the instructions carefully on the packaging before use and follow them closely. We also always recommend purchasing the smaller sets first (4 weeks) as a trial and always doing a patch test before applying all the steps properly. It is our policy to access reported bad skin reaction cases within 72h of product delivery since a bad skin reaction can also be caused by something else like your shampoo, medications, etc. In cases such as this one, customers are required to get in touch with us right away and provide photo evidence of the reaction they've experienced so we can assess the case and come up with the appropriate steps to address the issue. Since more than 2 weeks have passed since your purchase and we do not have the required photo evidence we cannot know for sure that the reaction was caused by one of our products and we won't be able to offer you a refund for your purchase. I hope you understand. Thank you and have a lovely day ahead. Best, Marija, from GoodieCo INITIAL REVIEW POST I recently received a Nourishing Trio pack as a gift for Christmas. After 2 uses, I noticed my skin was itchy soon after use. To prevent a full allergic reaction I discontinued use and contacted the company. Other than requesting photos and other ordering information, I have heard nothing back from the company. My family member who also purchased this same set for herself had a full allergic reaction to the product with swelling of the face including eyes. As a healthcare provider, I know the initial symptoms of dermal allergies and opted to cease using the product. After several attempts to find a resolution to a product that I can't use and $129 spent by my family member, NO RESPONSE! It should be noted that the company also failed to respond to the gift giver until a review was written on this forum. I would think that the safety of the users should be paramount though it seems like bad "press" is GoodieCo's greatest concern. Highly recommend AGAINST ordering this product. If you have any bad reactions, you will have to jump through hoops to get any response, let alone, a resolution.


