The Good Feet Store’s personally-fitted arch supports and orthotics are designed to relieve foot, heel, knee, hip, and back pain often caused by foot-related problems like plantar fasciitis and bunions. Stop by any store for your free, no-obligation, personalized fitting.
The Good Feet Store (goodfeet.com) has 1,959 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
goodfeet.com
Website
goodfeet.com
Category
Physical Aids
Location
Carlsbad, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 78% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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PLEASE DO NOT GO THERE! They exaggerate your condition and have you sign a NO REFUNDS EVER contract! That should have told me everything! Their products are a headache. Not only do you have to move these inserts from shoe to shoe, but what they don't tell you is that they are INCOMPATIBLE with most shoes. Also, the insert pods come off, leave glue in the soles of your shoes, and if they feel they gave you enough of the glue pods, they make you buy them! I told them, you sold these as a one time pay, and you need these to use the inserts, so no fees apply! Unbelievable! I thought it was a shoe store, so tried it. Then I got sucked into their sales gimmick. DO NOT GO THERE! My podiatrist advised they misdiagnosed and there are better and cheaper ways to respond to the needs. AGAIN, DO NOT GO THERE!!
AG
Art G.
Convinced that these insoles will work…
Convinced that these insoles will work well … just the opposite is happening… trying the program but too much pain even with the relaxers….. honestly want to return them …. Causing more pain than I can tolerate !!
Response from The Good Feet StoreAug 26, 2026
Thank you for your feedback, Art. We're sorry to hear that your experience has not met your expectations and that you're experiencing discomfort. We understand how frustrating that can be, especially when you're looking for relief.
Many people need time to adjust to a new support system, but your comfort and satisfaction are important to us. We encourage you to reach out to your local store so our team can review your fit, discuss your concerns, and explore options to help improve your experience. We appreciate you giving the program a try and would welcome the opportunity to work with you toward a solution. Thank you for sharing your honest feedback.
LH
Larry H.
Bonifacio was really patient
Bonifacio was really patient, very informative and answered all of our questions.
Response from The Good Feet StoreAug 23, 2026
Hi Larry, we’re genuinely concerned to see your 1-star rating, especially after hearing that Bonifacio was patient, informative, and took the time to answer your questions. We’d really like to better understand what happened and where we may have missed the mark.
If you’re willing, please give our Westbrook store manager, Joseph, a call at 207-744-7217 to schedule a one-on-one. We’d appreciate the opportunity to listen to your experience personally, address any concerns, and see what we can do to make things right.
CR
C.R. G.
Hard Sell
I told the salesman I needed an orthotics consultation for an orthopedic problem affecting my gait. He insisted the program of alternating shoe inserts would solve my problem and I was impressed by the computer display. I wound up spending thousands of dollars and got no relief. He said nothing to dissuade me that this was orthotics care, which it wasn't
Response from The Good Feet StoreAug 20, 2026
Hi C.R, we are sorry to read this. Every customer who walks into The Good Feet Store deserves a transparent, pressure-free experience, and it sounds like that wasn’t what you received. That’s not okay, and we want to address it and make it right. Please reach out to us at [email protected] so we can speak with you directly and find a resolution. We’ll be in touch within two business days.
MI
Maria I.
Terrible customer service
Drove all the way from Carpinteria to find a closed sign on the door during normal hours
The sign on the door said “back at 11:45, it was 12:20. I called the number and got a person with an attitude telling me he’d be back at 12:45
I understand being the only person there and needing a break however they need to post it so people don’t drive for a half hour in heavy traffic to get there during open posted hours
Response from The Good Feet StoreAug 20, 2026
Hi Maria, we appreciate you letting us know. This isn’t the experience The Good Feet Store strives to deliver, and we don’t want to leave things here. Please reach out to us at [email protected] and someone from our team will contact you directly within two business days.
EB
Eartha B.
Too expensive
Too expensive. Dont care about people that is on a fixed income. I would not recommend this company
OA
Olivia A.
SCAM: Just go to an actual podiatrist
I went in to the Middleton, WI store to find an insert to make me more comfortable on the surgery floor at work. I told them I had no issues in any other aspect; fine day to day, no back, hip, or any other pain. They kept talking like I had a lot of problems, which was tip off 1. Classic "I use them and so does everyone I know". I tried some on and told them I didn't feel a difference, they didn't acknowledge it. They didn't ask if I was still interested, just went in the back to grab some off the shelf NOT CUSTOM inserts and gave me a price of about $2,300 dollars after telling me I can't buy just 1 insert, you have to buy the whole system of 4. I should have left right there, but they told me if I wasn't satisfied I could return the product risk free after a trial period, so like an idiot I believed them and tried them out for about 2 weeks. The inserts did nothing, and even made my pain legions worse for the situation I bought them for despite following the instructions the store gave me for a break in period. I went to try and return them and they wouldn't let me, talking in circles about how great they are, how can they get me back into a headspace to keep using them, why did I buy them if I didn't think I needed them, you wouldn't want to hurt an employee's commision would you? Etc. They would not start their listed return process, and I am still fighting with them. Save yourself the hassle, if you want inserts go to an actual podiatrist and you will get actual custom inserts for $350 dollars.
Response from The Good Feet StoreAug 4, 2026
Thank you for sharing your feedback, Olivia. We're sorry to hear that your experience did not meet your expectations. We strive to provide every customer with personalized service, clear information about our products, and a transparent explanation of our policies.
We are especially concerned by your comments regarding feeling pressured, not having your concerns fully acknowledged, and your experience with the return process. This is not the experience we want any customer to have. We take feedback like yours seriously and would appreciate the opportunity to learn more about your visit and review the situation directly.
Please contact us directly so we can look into your concerns and work toward a resolution. Thank you for bringing this matter to our attention. We value your feedback and the opportunity to improve.
MJ
mike J.
Misrepresented their return policy
Misrepresented their return policy. I was told we could return product for full refund and was deliberately mislead. Now we have store credit at a store that sells nothing useful. Do not recommend
Response from The Good Feet StoreAug 3, 2026
Hello Mike, thank you for taking the time to provide us with your feedback. We take your concerns seriously and would like to learn more so we can address them directly. Could you please reach out to me at [email protected]? We’re committed to ensuring your satisfaction and hope to resolve this matter.
