T S.
Long time user
I've used my inserts for 30 years. Fortunately, I bought runner inserts at the same time I bought the regular inserts, because the runner ones are the ones I still use every day. The original ones are too hard and aggravate my bone spurs and tendonitis. Be sure to hold on to your receipt. Just because your insert has Good Feet embossed on them doesn't mean they will be replaced if they become damaged. In my case, the original ones started cracking underneath. It was a common problem back then. I brought them back and was told I needed the receipt. Fortunately, I was able to find it and I was given a new pair and there was no $19 return warranty fee. I hardly use them--too rigid and hard. Get the runner version. I have high arches and tendencies towards plantar fasciitis. I wear the runner inserts in all my shoes and haven't had any issues with my feet for a very long time. Update: I wrote this same review on the Good Feet website. They contacted me and told me I could exchange the inserts every two years under their warranty. You just have to pay shipping and handling--$19.99. I replied, asking them if I could just go to the nearest Good Feet store and exchange my old ones for no fee. Well, apparently not. Every store has their own warranty rules. So I replied back--thats hardly a full warranty. For as much as they charge, they shouldn't be nickle and diming their customers. They haven't replied back. There's nothing wrong with my 30 year old running inserts. I would never exchange them. There's nothing wrong with them. How do I know if Good Feet earns $$ on planned obsolescence? If I turn in my old inserts, will I find out the new insert is not as good as the old one? What people may not know is you can go to a podiatrist and get custom made orthotics for your unique feet, your unique issue, paid for by insurance. Update: They responded and said they always had a warranty fee. Well, I still have the lifetime warranty card and sent them a picture of it. It clearly says that if the inserts fail, take them back to the store or send them back through them mail for a $9.95 fee. It used to be that many things had a warranty of some sorts. Not any more. The fact that Good Feet still has some kind of warranty is good. But it's not perfect.