The Good Feet StoreReviews of goodfeet.com

ELDER BEWARE/DECEPTIVE TACTICS. On September 23, 2026, Ms. (83) visited the store at 7804 Abercorn st, Savannah, Ga, only to purchase a comfortable pair of shoes due to arthritis and difficulty bending. Instead, she was aggressively upsold into purchasing arch supports, cushions, sleeves, accessories, and Brooks shoes totaling $2,798.05. No return policy was disclosed before payment. The only policy was hidden behind a QR code and website link printed on the receipt. Ms. (83) has a smartphone but does not know how to scan QR codes or navigate websites, leaving her unable to access the policy. Ms. (83) attempted to return the items in person on September 24 and again on September 25, both well within 48 hours of purchase. I personally accompanied my elderly friend on September 25, 2026, to ensure the matter was properly addressed. Despite our prompt efforts, the staff remained firm that the store would only refund the $175 Brooks tennis shoes and refused to refund the primary arch‑support products. Staff insisted that Ms. (83) complete a “60‑day adjustment process”—a requirement never disclosed prior to payment—and further instructed her to bring in her personal shoes so the insoles could be “fitted” into them. I have file complaints with AG, BBB, FTC, media platforms, etc

I'm curious why my Brooks I bought from the good feet store smells like tires when I take my shoes off ???

I visited store 862-Short Pump, and was greeted by a young man, and started with signing in, then onto my evaluation. You stand on an electronic floor device that measures total encompassed foot pressure. Their device wouldn’t connect to the internet/store network etc. Did this twice. No luck. I joked I must have bad luck. The representative said yeah, you must have bad luck. Then on to a manual foot pressure testing pad. Makes a carbon image of your foot pressure. I asked if they work with insurance companies-he said HSA’s only-no other. I said I need an official quote electronically or on paper, to discuss either my doctor and my insurance company, to see if I might be reimbursed for the expense of a “starter program” costing $1700.00. Are you kidding me? They said they can’t offer a quote and their products could be looked up on line. I asked to see a manager. As I have specific needs for my feet, not generic views and pricing. After a minute, the manager comes out from behind, head down, unpleasant blank look, and she asked how she could help. The representative explained to her in the back of store, what I wanted. I repeated that I would like an official quote to present to my insurance company and to review with my medical team. She said we don’t do that. I told her It was unbelievable. We got no where with this-I stayed professional and courteous, and she became combative that I would suggest that their practice was odd at best. She began a street head rock motion, and said she could not help me, and suggested I take my business elsewhere. I’m a manager, and found this highly unprofessional and discourteous. I said I will gladly leave, but could I get a business card from her and she said unfortunately I’m out of them. So I got the store sales rep card of Jacob Johnston. I’ve rarely had a bad experience with a retailer or business, but this ranks as number “ONE” as worst ever. My recommendation is to see your doctor and buy orthotic insoles on line ranging from $60 to $250, NOT $1700. A lot of people-after research, indicate that this was a bad experience and foot pain, in many cases, came back worse than before. Steer clear. This is a “gimmicky falsehood” that should be approached with caution.

Work on my feet 10+ hours a day and a friend, who had severe foot problems, asked me to check out The Good Feet Store with her. The salesman was very nice but the prices were astronomical for their arch support system. I opted out of the arch supports due to the price and just got a comfortable pair of shoes with a pair of sole inserts that were supposed to help with arch support. I wore them home and 4 hrs later my lower back was in excruciating pain. That pain has came and went over the past 3 months since I wore them (I haven't worn the shoes or inserts since). I now have to make an appt with a chiropracter to hopefully fix whatever those inserts messed up in my back! When I tried to return them, they told me that they do not take returns on shoes and inserts. $300 paid just to induce pain on myself. This place is a scam.

Posting this as a warning, because I wish someone had told me before I walked in. Went in for plantar fasciitis, left having spent over $2,000 and never heard a price until checkout, even though I asked more than once. Salesperson compared it to braces (that's apparently why it's so expensive) and said insurance covers it, every plan except Medicaid. When I came back the same day doubting that, she didn't correct herself, she doubled down. My insurance the next morning: not covered without a prescription, and they don't even bill insurance themselves. Tried to return it that day and got three different answers about their policy over three visits. Get the price and the return policy in writing before you sign anything, and call your own insurance first. This whole thing is built for someone in pain who just wants relief right now-don't let that talk you into a decision like it did me.

No son functional para usar diariamente y no mejorando el dolor y à la hora de devolver el producto no quieren devolver el dinero

I'm on my feet virtually all day. I'm a paramedic and also a small farm owner. My feet ache, a lot. The sales pitch at Good Feet is spot on but they never talk price until the end, then it's sticker shock. Wow!!! Honestly, these felt fine during the first 3-4 months. After using these things for 6-8 months my feet went from aching to absolute pain to include waking up in pain in bed. I had enough, took them out and the horrible pain on standing returned to the dull aching within 24 hours and I'm walking barefooted at home. I should've just seen Podiatry. Save your money.

Very inexperienced consultation Its the 99c of a professional podiatrist consultation. $1800 . From a salesperson/ receptionist. Stay away!