The Good Feet StoreReviews of goodfeet.com

We purchased their arch support system on 25th June for my wife. As advised she tried using the product and ended up having extreme pain and it was realised that this product may not be correct choice for her. On 30th afternoon we went to the store again. We met the sales person and told him of the situation and requested to return the products. All in original packing. To cut short after a while sales person and store manager said they have no authority for accepting returns and the relevant manager is too busy to be contacted today and we may come back after 2 days. While this was happening cooperatively a young team Member just told us to get out of the store and not come again and said there could be no discussion. We left and store manager phoned us to say since we paid by credit card we do not own the goods and credit card co us the owner of the goods and we should talk to them.

I have Sciatica issues; I'v been on the Good Feet product for 5 months from February to June and I never saw any relief. I went back twice a month in hopes that I might be doing something wrong and different inserts would help.Never felt relief and I had the drive all the way into San Antonio from my home with is an hour and thirty-five minutes out; that is gas and time when your not getting relief. All the while I was getting promised the program would help me. $2300 later I am out of the money and the company is still making empty promises to people with sciatica issues. I wish I never had stepped into that store!

Ignoring my initial reservations I purchased 2 pairs of the Good Feet inserts for $350 in hopes they would help my pain and imbalance from severe scoliosis. The salesperson on my cruise said she has scoliosis and told me repeatedly that the inserts "changed her life". I wasn't expecting a miracle but was mislead to believe they could be used in any shoes, including flip-flops with the use of the velcro circles included. Not true! In flip-flops and also nicer open toe sandals and wedges, the inserts are not held securely in place by the velcro and slip around, causing my feet to not sit correctly in the shoe and be very uncomfortable. They say to remove your shoe's insole, insert the insert, then top with the cushioned insole they provided. Firstly, most shoes do not have removable insoles, and secondly, the addition of their insole makes the shoes too tight to wear! I assume it would be the same with pumps. It is summertime and I'm not a sneaker person anyway, so I can't say how helpful they might be if you wear the same type tie-up shoes on a daily basis. I'm going to keep trying to make them work, but just be aware before buying that they do NOT work well in "any" shoe!

I visited the Good Feet Store in Central Park, Fredericksburg, VA in hopes of finding shoes that would help me manage plantar fasciitis. The attendant was very nice and thoroughly walked me through how their support inserts would alleviate my PF. What truly shocked me, however, was the price for each plastic support insert; over $400 each! I went ahead and bought the 3 step system and have faithfully followed the instructions for using each insert: Strengthener, Maintainer, and Relaxer for almost a month now. Unfortunately I have not seen any improvement. I sense a rip-off and would not recommend the store to anyone. I believe you will be better served by visiting a good foot doctor.

Good feet store promises a life time of free orthotics but once you buy something they will ignore you. I have repeatedly returned and asked for replacements and they don’t serve continuing customers. They are busy signing up new suckers and don’t help their ongoing clientele. Don’t fall for it!

The company is a scam. I should have known this when I signed a contract that said NO returns! If anyone wants to purchase, I will quickly sell my set of three for $1500 for $750.....only worn 2 weeks with worse pain than I came in with...... Randy Scott - Gainesville Florida

What went wrong was, the sales reps were so eager to make a sale, they never bothered to go over the pricing for the inserts/arch supports. I went into the store for the first time on April 10, 2025. I was diagnosed with plantar fasciitis on my left foot. But, I work in Security, which requires me to do a lot of walking. So,I needed a pair of comfortable shoes. I believe my orthopedic doctor referred me to them. Anyway, upon entering the store, myself and my mom, were greeted by the store rep, Justin. I told him everything that was going on, and what I needed. He brought out a couple of pairs of shoes, and the shoe inserts. He gave myself and my mom a brief synopsis of how the inserts work. Then, he had me walk around the store to see if they were comfortable. At the time, they seemed okay. But, when everything was said and done, he ran my credit, and then showed me the price of everything. By then, it was too late. Nevertheless, It averaged out to be a little more than $2,000. I believe it was $2,209 to be exact. Knowing they were expensive, this is something that should have been communicated, when he brought the inserts out for me to try the first time. I didn't know they'd be that expensive. Had I known, I'd of said, never mind. Anyway, Justin suggested I wear the shoes and the inserts home. Then, I wore them to my orientation. (ONE TIME) After that,I didn't wear themanymore. To me, they weren't very comfortable, and they didn't do anything for the pain. So,I reached out to Justin, the store rep, and told him the inserts weren't very comfortable. He said, bring them back. And, we'll see if we can find you something that would be more comfortable. I said, Okay. I came back, May 31, 2025, and I informed Justin, that I didn't want the inserts. Or rather, I didn't need them. I told him, I'm fine with just the shoes. He tried to push a different pair of inserts on me, I said, No. I'm good. I don't need them. He then responded, well, I can't do anything without my manager. I said, Okay. That's fine. He made us another appointment to come back the next weekend. (Saturday, June 7, 2025 at 1pm) We get there at about a little after 2p. Anyway, in all this excitement, Justin knew that the inserts could not be returned. But, I didn't know. Yet, he never said a word. Finally, the store manager, Hannah, comes up to us, (With her nasty attitude already in tow) and asked, how can I help you? I informed her that, I didn't need the inserts. And, that I wanted to return them. She said, we don't do returns. I looked at her like, Wow. Nobody told us that.This rude b*tch, pulls the receipt out of the folder, talking about, it says it at the bottom of the receipt. As though she was trying to insinuate something. I was like, Oh sista girl, I can read. Is she serious? Who is going to read the bottom of the receipt for GP? Which by the way, was shown to us AFTER the fact. What difference did it make then? They'd already sold them to me. As I was trying to explain to her that I didn't need the inserts, my mom also added, that it was UNPROFESSIONAL for them to sell me something of that high price magnitude, without first going over the pricing. That's common sense 101. This chick comes out her mouth, talkin about, you could have said no. I know what I could have said lady. I don't need you to tell me that now.They both knew those inserts were expensive. That was an IMPORTANT detail that should have been brought to the customer's attention PRIOR to making the sale. At least give the customer the opportunity to make an informed decision based on the information provided. However, they didn't provide any usefulinformation until after the fact. Now, these people wanna play with me, and my money? Nah. This ain't that. I went on Google and read a few of the reviews. Some people had positive things to say about the store, while others say, they weren't worth the money. And the sales reps were so damn pushy. They didn't even care. It was all about the COMMISSION!!! When I told them I didn't want them, they realized that was their commission going out the door. They could have saved themselves and me time and energy, had they just been up front from the start.

They use shady sales tactics that are as old as time. They won't talk about price unless asked and it turns out they START at $1200. They need to be upfront about what they do. Plus the product is NOT custom-made as you might be led to believe. They are the worst rip-off artists I've heard about in quite some time. Don't waste your time!