The Good Feet StoreReviews of goodfeet.com

I went in for pain in my left foot & ankle at the Cherry Hill NJ location. The sales associate had me try on the strengtheners & maintainers with shoes supplied in store - a pair of Brooks sneakers. Why are we trying these on with those types of shoes & not our own personal shoes? As expensive as the packages are, you would think they’d be included. I was also told that I could wear the strengtheners & maintainers at home with slippers, which I did but hours later I woke up in the middle of the night feeling like my feet were on fire. I wore the relaxers out of the store after purchasing which I was advised that these can be worn anytime by the store associate. After wearing them for about 45 minutes, my legs & lower back were hurting. I tried wearing the relaxers to work twice in separate shoes & both feet hurt after wearing them 3 hours the first day & 30 minutes the second day. I had to take the inserts out of my shoes. When the associate was bagging me up, that’s when the “sales policy” was mentioned - no returns or refunds. They cost $1700. A few days later I sent a complaint to the BBB & I went back to the store with the inserts telling the manager I didn’t want them. The manager still wanted me to be refitted regardless of my dissatisfaction. She took my information, my complaint & “submitted” it to customer service. The store called me wanting to resolve the issue late on a Friday afternoon almost a month later. I called them back a few days later & left them a voicemail. I didn’t receive a call back. The BBB sent me the store’s written response over 30 days later saying they still want me to be refitted. The BBB had already closed the case due to the store’s lack of response (they give 3 weeks for businesses to respond). I responded again with my dissatisfaction, told them I no longer wanted the system & said I would return it. The store didn’t respond back & BBB closed the case again. I wrote a complaint to CareCredit where I opened a line of credit & the store responded at the end of 45 days. The store’s director that provided the bank with a response gave twisted & false statements saying I still had the system in my possession - well yea because when I tried to return them I was told to take them back home. Then they stated they hadn’t heard from me when they called but I did call & left a voicemail. The bank wrote back, said they closed my dispute & told me to return back to the store with the inserts. I went back to speak with the new store manager which was the associate that originally fitted me because they let the first manager go. I was told they needed to submit this letter from the bank to customer support because they weren’t aware of any complaints. Didn’t they take my complaint when I came in the first time??? I was told I would hear something back in a day or two. I called back almost a week & a half later. I left two voicemails, an online message & called customer service to let them know I was trying to get in touch with the store manager. The woman said she would pass my message on to his director & a couple hours later he called me back. He said he would look into seeing if I could get store credit. I called him back almost a week later & he was told since it was past 60 days I couldn’t receive store credit & they still want me to be refitted. Regardless of how I feel, they are forcing me to have & pay for something that I DO NOT WANT. I told the manager that their sales policy is terrible & I don’t trust their business. Please stay away from this place. Ignore the commercials. Go to a podiatrist, go to a shoe store or even Walmart to get some cheap inserts or buy a pair of Skechers. Their instruction sheet even says if the inserts don’t work to go see your doctor. They know this product is not for everyone & this place can’t be trusted. They take advantage of people’s pain & make thousands of dollars from it.

I was suckered into $1700 “system” two days ago. I got home and had immediate buyers remorse. Something didn’t feel right. I started asking myself questions: how does a foot imprint define my exact root cause of heel pain? How is this custom fit when all the inserts were was off the shelf! Why is this non refundable? Why was this $1700 for three pairs of inserts and a pair of shoes that I could get at dsw. I called 30 minutes after I got home and spoke to the very sales guy who sold me the “system”. Told him I had major remorse and needed to do more review. He said I’ll have to work with customer service to get approval. After I pressed him he finally said that within 24 hours of your purchase, you can return for full refund. I am writing this review so hopefully others will see podiatrist first before getting any kind of solution for your foot pain. Also, if you do get pulled in, you have 24 hours to return. I went to good feet because of tv commercials I’ve seen and I was in pain looking for a quick fix. Not a good idea! Do your research. I have an appointment with podiatrist tomorrow!

A total scam. Read the reviews for yourself. A class action lawsuit should be filed. I’m in PA & wish to join one, Anybody? They prey on our vulnerable senior citizens - how dare they! Let’s fight!

I walked into a Goodfeet store in Glendale, Arizona with foot pain . I have high arches. I usually can find shoes in stores that have a heal to toe slope . Anyways as I tried some of their shoes on the sales rep started selling me on the inserts, arch supports and other socks . It was about two hours later that I decided on some items and paid near $800 . I didn’t have an HSA account which makes these type of purchases less expensive. Anyways the good news was the inserts which could be use to mine all my shoes I already had at home were well used also the copper knee high socks were also beneficial. These copper socks help circulation while wearing. Pretty expensive and best worn in bed. All the other socks I bought there also long lasting and snug. The custome orthotic arch supports were limited value. I bought a pair of open toed sandals and place the arch trainer in and wear at home for about an hour and the pain worsens. I suppose a podiatrist designed them .. I find yoga, stretching, bicycling and other exercises to be most effective with avoiding osteoarthritis issues oh and a good chiropractor and massage therapist way more of a smart investment. I do think the socks there were worth every dime .

I bought 3 sets of inserts called “ maintainers “, “strengtheners” and “relaxers “ for over 1500$ in Huntersville good feet store in NC. The sales person talked us into buying all the sets selling the concept of life style change. But slowly my feet got worse and I was in constant pain. Every time I went back to the store complaining about the pain, they gave me another set as “adjustment to my feet” My pain only worsened and realized it late that it was not working . Calls to the store asking for a refund was futile as expected . The store is a scam fleecing people promising relief from pain when it clearly does not work

I was a lst time customer in the Good Feet Store in Plano and they did a good job of selling the product. However, after I purchase $2200 of items and came home to use them after 3 days of wearing the arches based on their schedule. I am a 70 year old female and now I am in so much pain I can hardly walk or sleep my feet, shoulders, and hips are just hurting

Lol. $2187. That was the cheapest package they had for shoe inserts.

This store is a scam they have no interest in relieving your foot pain only gathering the money that they collect for this product and no certain terms did they tell me they would not work with me but I asked for a refund they said you signed the paper stating no refunds I'm still trying to get my money back and now I'm stuck with a product that I can't even use stay away from this business.