Good DogReviews of gooddog.com

TL;DR: Don’t trust GoodDog’s breeder vetting or their “Protection & Support” coverage. They denied my valid claim in violation of their own policy and their “vetted” breeder sold me a severely ill puppy. WHAT HAPPENED: Purchased puppy through GoodDog for $4,883 (including $175 “Protection & Support”). Puppy arrived with multiple undisclosed parasitic infections documented by licensed veterinarian within 10 days. THEIR “VETTING” FAILED: The breeder GoodDog approved: • Had recurring facility hookworm problems (breeder admitted this) • Only tested 2 of 8 puppies for parasites • Provided falsified health records (no dosages, altered dates) • Sold multiple puppies with parasitic infections • Made different health claims about same puppy to different buyers THEIR “PROTECTION & SUPPORT” IS A SCAM: Filed claim with complete documentation meeting ALL policy requirements. GoodDog denied with response containing provable errors: • Wrong name for my wife • Referenced vet records I never received • Made false medical claims contradicting licensed veterinarian • Ignored documented parasitic infections entirely POLICY VIOLATION: Their policy explicitly covers “breach of baseline care standards: failure to provide pre-placement veterinary examination.” They referenced examination records in their denial that were never provided to me - proving the breach occurred. Yet they still denied coverage. WHAT THIS COST ME: • Purchase: $4,883 • Veterinary: $709 • Sanitation (zoonotic infection, high-risk kids): $1,663 • Total: $7,256+ and rising ACTIONS TAKEN: • FTC complaint filed • State AG complaints filed (NC & MS) • Credit card dispute in progress • Consulting attorneys GOODDOG’S RESPONSE: Radio silence to evidence their denial violates their own policy. WARNING: Don’t rely on their breeder vetting or buyer protection. You’re completely on your own despite their marketing claims.

We had a wonderful experience finding a new puppy on Good Dog . It made searching for a breed, breeder and the best dog for use easy. We quickly found the best breed for our living situation and preferences. After selecting a breed we narrowed a list of dogs that looked good “on paper” and began the process of working with the breeders. Most breeders were responsive and easy to work with. We selected the one that had a recent litter and was close to our location. The financial transaction was easy on Good Dog and felt very safe. We picked up our new dog a week ago and enjoyed meeting the breeder, her family and the pup’s sire, dam and littermates. What a great experience!

I had a great experience at Good Dog. Every breeder I spoke to was knowledgeable, honest and caring. I love my Shitzu pup from Kimberly. She was fantastic to work with.

Good Dog was instrumental in helping me find a reputable beeeder who handled all of the adoption process, payments, feeding schedules, and AKC certificates! My breeder, Riley Story, was heaven sent to help me find my little White Toy Poodle! I was never worried about paying a deposit and placing a hold until I could drive to pick up my puppy! Good Dog helped me to find Figo, the pet insurance that my puppy needs! The program included advice to help my puppy adjust, how to set up my puppy’s home, how to train my puppy, and exercises! It has just offered a wealth of information to keep me comfortable with medicines, insurance, training, and huge resource! I would recommend Good Dog to anyone who would like to adopt a puppy and have confidence in their puppy’s ancestry and health in addition to being professional and a reputable program!

First time dealing with Goog Dog. I would absolutely search them out again. Good selection of breeders, the puppy I wanted and helped me through the whole experience. Except for the high fees charged by Good Dog, I am happy

I really enjoyed my experience with God Dog. Everyone was helpful and the fact that I was able to communicate with the Breeder to ask questions was a huge plus. I am very pleased with my experience and would highly recommend the website.

Elegant Acres and Stephanie were amazing. Using the Good Dog app was easy and gave us such a piece of mind. Stephanie was Very responsive even after we picked up our pup and he wasn't feeling well from his shots. Everything was exactly as promised. Our puppy is everything we hoped for.

Had a great experience with the website and the process. Spoke with a few breeders and we chose our new furbaby , very safe and reliable.