Good DogReviews of gooddog.com

Going threw a big lost of my dog I lost a friend a purpose in life I am retired with time it was pretty simple to go on the website for a friend I am so lucky breeder was so helpful I am thankful

Despite GoodDog's reassuring claim on their website that customers “don't have to worry about whether the breeders you find on Good Dog are responsible and good to their animals”, my traumatizing experience argues otherwise. I write this review to share an ordeal echoed in a *shocking* 8% of TrustPilot's 1-star reviews of GoodDog. Among those who've been compelled to share their experiences, one in every twelve recounts a hauntingly similar ordeal: a non-existent or critically unwell dog, a lost non-refundable deposit, and woefully inadequate assistance from GoodDog. The only response, almost uniform across these 1-star reviews, is GoodDog's predictably repetitive reassurances of having reached a resolution after supposedly working with the aggrieved party - a claim that, from my experience, is blatantly false. My ordeal with GoodDog paints a picture remarkably similar to the other 1-star experiences. Our initial joy at the prospect of bringing a puppy into our family swiftly morphed into a distressing nightmare. We found ourselves caring for an ill puppy, grappling with health problems that led to mounting vet bills in the thousands. These problems were directly attributable to the breeder's gross negligence and GoodDog’s apparent failure in their vetting process. This breeder, it’s worth noting, was supposedly screened through GoodDog’s highly touted, "proprietary vet-backed screening process". This process, as GoodDog brags on their website, was developed by veterinary experts Dr. Brian Greenfield and Dr. James Serpell. As I discovered, this claim rings hollow. The breeder lacked any veterinary records and the breeder’s assurances about deworming the puppies turned out to be false. Our puppy arrived infested with ticks, fleas, and intestinal worms, each of which presented a significant health hazard to my family, leading to necessary medical consultations. When I turned to GoodDog for intervention and resolution, I was met with nothing more than a canned response, which seemed to mirror their standard reply to all one-star reviews: "Thank you for taking the time to share your experience with us. We’re glad that our team was able to work with you to reach a resolution...". In my case, this "resolution" involved the breeder pocketing the $500 deposit and GoodDog pocketing $100 in service fees. I can't help but feel betrayed and frustrated. What compounds my dismay is GoodDog's glaring negligence and their failure to take responsibility for a backyard breeder they let on their platform, and their refusal to contribute towards the substantial veterinary costs, which are estimated to be north of $2.6-3k. By allowing such breeders a platform, GoodDog is directly contributing to animal cruelty. Regrettably, GoodDog, which touts itself as a safeguard against backyard breeders, seems to enable breeders who habitually subject animals to abuse and neglect. This not only exacerbates the issue of animal cruelty they pledge to combat but also contradicts their mission. Despite their claims of a 'proprietary vet-backed screening process', GoodDog seems to shirk any form of ethical or financial accountability, failing to provide appropriate recourse to those who have entrusted them with their pet's welfare. I implore anyone considering using GoodDog's service to reflect deeply on this harrowing experience. A platform that professes to combat animal cruelty should never be complicit in it. ### Update 6/12/2023 ### Thank you (GoodDog team) for your response below and the eventual refund. It's important to note, however, that this refund only came about after I raised my concerns on TrustPilot and engaged in multiple phone conversations with your team. It seems unreasonable that such a lengthy discourse was required just to secure a justified, bare-minimum, refund. While it is somewhat relieving that the breeder in question is no longer part of the Good Dog community, the fact they were included at all is deeply concerning. Beyond the emotional distress and lost work hours, the veterinary expenses required to nurse this mistreated puppy back to health far exceed the refund given, which covers only a small portion of my total financial expenditure.

Good dog has been a fantastic asset to me, and placing my beautiful hand raised babies to their forever homes. The buyers that I have had have been quality buyers thanks to Good dog and their system that is set up to help us vet our buyers. I also love the continuing education for Breeder’s and Buyer’s. Thank you Good dog well done.

We found a wonderful furbaby and making the payment was very easy to do.

I was looking for a Pomeranian puppy. I got on Ggod Dog and found a great breeder in Iowa. Grandma's Pom Poms on FB. I knew what I wanted and Good Dog helped me find the right breeder. Thanks Good Dog!

Love Good Dog. They are always trying to better the program for breeders and buyers. They add classes and information at your fingertips..So many good things about them..

Christine was so quick to respond, answered all the questions I had, and helped me choose the perfect puppy for my home. She also sent videos and pics along the way. My puppy is now six months old with an awesome personality, healthy, smart, and is so loved by everyone she comes in contact with. If I decide to get another puppy, I want it to be one that comes from Puppy Love Palace at HB Farm.

We purchased our new fur baby "Bella" from Shihtzu Best Friend on 6/2/23, Ari was very helpful and it was obvious how much he cares for the puppies. He helped us at each step of the process, Very friendly and out going, He also answered all our questions. He was willing to change the date on the contract for the first vet visit. We highly recommend Ari for anyone seeking an awesome experience.