Steve K.
Avoid Illegal and immoral breeder Nyx's Pack in Homestead, FL
Gooddog.com website states they screen breeders. They use phrases like "Breeder Code of Ethics" and "High Standards". I purchased a Maltese from Nyx's Pack on August 22, 2023. We picked up at meeting site to exchange cash for the dog. Nyx told me to bypass the Gooddog platform because of their hidden fees. I told Nyx's Pack to make sure they bring the Certificate of Health. They said no problem. At meeting they said they forgot it. Also the contract had a different name for the parents. Corrected with white out. They said they would send me a form to show the puppy was a Maltese. They never mailed me the authenticity form or the Certificate of Health. Within three days I took our new puppy to our vet and she has Hookworm, Coccidia and yeast infection in the ears. Nyx's Pack has ignored my attempts to contact them and Gooddog just sends generic replies. Very good chance this dog never saw a vet. Nyx's Pack is immoral but they also violated Florida Statue 828.29 by not giving me a Certificate of Health. How many other low class breeders like this on Gooddog.com. I'm sure Gooddog will reply to this rating with an attempt to minimize their involvement. Bottom line is NO CERTIFICATE OF HEALTH AND DOG INFECTED WITH PARASITES. No avoiding that.
Response from Good DogSep 22, 2023
Hi Steve, Thank you for reaching out. We’re so sorry to hear about your difficult experience. We’re glad a member of our Care team was able to connect with you already, and take next steps to work through this situation with you. We understand that you did not complete any transactions to this breeder via Good Dog, and as our team shared with you, we are unable to offer assistance with refunding transactions that occur outside of our platform. As they shared with you, we take enforcement of our standards incredibly seriously and have a process in place where we conduct an independent investigation of concerns we receive in order to ensure that our standards are enforced consistently and fairly. We appreciate you sending over the necessary records and documentation. We can assure you that these documents are currently in review with our Compliance Team to look into as part of our commitment to ensuring our Community Standards and Policies are upheld. Again, we are so sorry to hear about the experience you had, and wish you nothing but the best. Warmly, The Good Dog Team




