B “Harleygirl” R.
I purchased 2 puppies thru good dog
What do you mean I did not complete payments? Then how do I have the dog in question? I was just told my review is being deleted. Guess because it's not a good one. Way to take care of us buyers out here. I reached out in hopes yall could help me but anything over 50 bucks is a no go. I will be leaving reviews on every platform I can. You shouldn't bully people. I purchased 2 puppies thru good dog. Female then male. Was told the male had shots and rabies but wasn't given a rabies tag. So I took the male to the vet and shots were given. I bought this dog because he looked like my female and wanted to breed in a couple of years. Vet told me he has one testicle in his belly and will have to be fixed. This broke my heart because again we wanted to breed and I do not want him to have to have surgery. I reached out to the breeder and was told since they lowered the price on him they couldn't help. So I reached out to good dog. Lots of calls and emails for many days. Basically was told if I didn't have proof via text message or on good dog app saying I was going to breed they would not help me. What I don't understand is why they needed proof that I specifically told breeder I was going to breed. The fact that I got a dog with this issue I feel they should make things right as in wave the deposit fee on another male down the road. Good Dog said they would wave they fees they charge which is less than 50 dollars. I don't feel like they back up what they say. I got a puppy with a defect and no one will help us. I hate that now this little guy will need surgery and now we will have to find another male to purchase if we are going to breed. While we are not breeders I just wanted one of our dogs puppies in a few years. We have spent a couple thousand on these pups and we love them so much. Good Dog should do better about taking care of the customers and not just themselves and the breeders. I supplied you documents from the vet per your request, however because I do not have it in text message or on messages via good dog stating I wanted to breed you didnt help me and acutely employed I didn't purchase to breed. Why buy male and female same markings and why imply that what I said was not true?
Response from Good DogNov 6, 2023
Hi Beth, Thank you for reaching out to us. We’re glad that a member of our Care team has been able to work through this issue with you, as well as reach out to the breeder on your behalf. We take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints in order to ensure that our standards are enforced consistently and fairly. We understand that our team shared with you the necessary documentation we would need to receive in order to move our investigation forward. We also understand that you did not complete all payments to this breeder via Good Dog, and as our team shared with you, we are unable to offer assistance with refunding any transactions that occur outside of our platform. We hope this answers your remaining questions. -The Good Dog Team