Good DogReviews of gooddog.com

Don’t use this company! If there is a problem with you and one of their breeders, they will not advocate for you. The 5 representatives that work for the company basically monitor all of the conversations via the Good Dog messaging…that’s it! Also, apparently there are training issues because I was given different information from 3 different representatives. Please vet the company you use before selecting a breeder. I certainly wish I had. Worst experience ever! I picked up my puppy and was not given the proper paperwork from a breeder. First of all, I was given an urgent care invoice for my puppy’s vet exam without a veterinarian’s name. Along with that, I received a pet health record form which the breeder filled out with shot/exam information dated the same day we picked our puppy up. I reached out to the breeder to inquire about that information and the 10 week old shot that was given and was told the vaccine was purchased and she administered the shot. All of this was never communicated during the pick up process. So, the breeder sent me a copy of a receipt to show the vaccine was purchased. This is the real kicker, I contacted Good Dog and was told by a representative to ask for the vile numbers for the vaccine. My pup’s current veterinarian tech thought all of this was a joke, a receipt and vile numbers to verify shots. Anyway, I called back the next day and spoke with another representative who told me everything was legitimate and that was that. Mind you, I asked her had she read through the messages and she told me she had not. Right after we hung up, she immediately called me back and told me Good Dog would reach out to the breeder and advocate for me and not to worry because they would make sure I received the proper paperwork. Okay, I received a text on the following day from another representative who basically told me I had to handle this myself. All the representative did was monitor the Good Dog messaging between me and the breeder. This was the worst customer service experience I’ve ever experienced. So, I’m not sure why there was a reply stating the Good Dog care team took care of me because they did not.

The breeders on Good dog do not check out the person purchasing the pet…how do these breeders know that the puppies are going to good safe homes? My mother was able to get a puppy and she is in no condition to be caring for a dog let alone the needs of a puppy.

Good Dog helped me place my cava poo puppies. My puppies go nationally and they give me the exposure. I need to help find wonderful Puppy parents.

I have been able to find several perspective puppy owners through Good Dog. What I like best is that I am able to review the applications, speak with the interested buyers, and make judgments as to where I desire my puppies to be placed. I am willing to wait for just the right new owner and with Good Dog’s outreach there is several opportunities so my wait is always with ease. I am able to releases all of the health documentation I so choose to the buyers for my dogs right there on the Good Dog site. I feel this is very important to keep your breed safe, healthy, and to maintain the quality of the breed standard. All future buyers should have knowledge that their future puppy is coming from properly tested sires and damns and that all tests required are also being performed on their puppy.

The associates here are trustworthy, helpful, extremely proffessional, kind and knowledgeable. They always get back to you and I love this site. They truly care about our fur babies and I am highly recommending them. I can't thank them enough for being there for buyers and breeders. They make everything so easy and you are not dealing with scammers. Thank you Good Dog!!!!

The breeder did not provide any documentation the puppy received a vet check-up. She does DIY puppy care: deworming, vaccines, etc. When bringing this to the attention of the company; they act like they could care less. Stay away from Silvermist Australian Shepherds breeder.

Put a REFUNDABLE deposit down a puppy PLUS paid for the Good Dog Guarantee. When the breeder did not have a puppy that met the criteria we discussed in writing, I decided not to proceed and asked for a refund. The Breeder then stopped communicating. Good Dog did intervene to get the breeder to communicate with me very briefly, but the communication was that the breeder had changed her mind about my deposit being refundable, in contradiction with our written deposit agreement and her listing on the Good Dog website. When I asked for the Good Dog Guarantee, Good Dog said they supported Breeders changing the deposit rules at any time for any reason, because the breeder's placement criteria was more important than mine. I would recommend saving your money and skipping the Good Dog Guarantee and avoiding this platform. Response: Although Good Dog claims a team member worked through the situation, it was clear this individual had not reviewed the the evidence I provided, had not reviewed the transcripts on the platform, and was not interested in considering the evidence which included receipts, text message screenshots, and the breeder's original listing on the Good Dog website, all of which showed the deposit is Refundable. The breeder has now changed her Good Dog listing to state that all deposits are Nonrefundable, likely on Good Dog's advice, and Good Dog is sticking to their Misinformation campaign. Luckily, I have screenshots that date prior to this change. Good Dog claims there is a contract, however, they have repeatedly refused my requests for a copy of this alleged contract, and the only one appearing on my Good Dog account is a template with multiple unfilled sections, which nobody signed, and which does not address the deposit. Although Good Dog's guarantee explicitly includes scenarios "following payment made from a Buyer to a Breeder, the Breeder fails to deliver a dog or refund payment per the terms of Buyer’s agreement with the Breeder", in my experience, it is not real. I hope other people can learn from my experience and avoid being taken advantage of by the costly Good Dog Guarantee like I was.

I went through GoodDog to purchase a French Bulldog. The puppy’s page showed the breeder Balboa Kennels, sex, weight etc. and that the dog was checked out by a veterinarian and was in good health. GoodDog then gave me the breeder information and I communicated through GoodDog with the breeder Balboa Kennels. When it came time to put down the deposit, the breeder said to just pay him directly as I was meeting him in 2 hours. The breeder Balboa Kennels was supposed to bring all the health records and AKC papers when we met, he did not. He said he would send them to me. To date the only thing I have received is the AKC paperwork 3 months after I picked her up. I took the puppy to my veterinarian 1 week after receiving her. She was diagnosed with a heart murmur with only ½ of her heart functioning. I called GoodDog to inform them of the situation and they said there was nothing that they could do. I also reached out to the breeder and they said they had no responsibility either. My puppy is currently at NC State College of Veterinary Medicine having surgery to repair her heart. Balboa Kennels and Gooddog have not only refused to return my money they also refused to help pay for any medical costs. Do NOT believe GoodDog’s advertising. The following is taken directly from their website. Standards & Screening: Breeders apply to GoodDog through an online questionnaire. The application is then vetted by our screening team to ensure compliance with our community standards. Our screening department comprehensively considers many aspects of a breeding program……Physical health of the breeding dogs and puppies Physical health of the dogs: We also look to make sure their breeding dogs and puppies receive the regular and specialized veterinary care and nutrition they need. It seems this breeder was not properly vetted and that GoodDog does not require proof of the stated puppy’s health. If GoodDog does require the breeder to provide proof of the dogs' health are they actually vetting the veterinarian(s.)