Mango A.
Non Existent Customer Service
Tried to move my 2-year old Nitro Pro license to my new laptop. Deactivated the old license but cannot re-activate it on the new computer. Customer Service is TOTALLY NON EXISTENT! On the website they send you from one page to the next without the possibility of contacting them. You have to insert your license number which they claim is not valid. A polite message posted on their community forum is deleted by the moderator. It seems to me they do not want to honour Nitro Pro licenses and want you to buy a new license. Will use an alternative, never again Nitro! UPDATE: 2 weeks later, I finally got through to someone at the community forum. He helped and resolved the problem. So I am happy to be using Nitro again. They could still make some improvements to their customer service though!
Response from Nitro Software, Inc.May 10, 2024
We are sorry to hear that you had so many issues in transferring your Nitro product over to your new laptop. We are so glad that you were able to get your issue resolved on the community forum and you are back online! We really appreciate your feedback and will provide that input to our internal teams. Thank you for using Nitro.