Charles E.
Nitro Account
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Response from Nitro Software, Inc.Jan 2, 2025
Hi Charles, Thanks for your feedback! We will share this directly with our internal team. The Nitro Team

Nitro is an all-in-one PDF and eSignature solution designed to make life easy for the on-the-go professional, with a range of simple but sophisticated features, multi-device functionality, and affordable subscription options.Our PDF & eSign Products:Get everything you need for efficient document management, from core tools like PDF editing, conversion, fill and sign, and security, to advanced features like OCR, batch processing, automation, and AI capabilities including chat-based assistance.Trust & Security:Nitro is built on internationally recognized standards, including ISO 27001, SOC 2, and HIPAA compliance, so your files and signatures stay protected while you stay productive.Learn More About Nitro:Nitro plans are available for every kind of user, whether you're working solo or as part of a larger team, with a free 14-day trial to get you started.
Nitro Software, Inc. (gonitro.com) has 346 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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346 approved reviews, newest moderated first
Charles E.
I tried to sign in but no captcha appears.
Response from Nitro Software, Inc.Jan 2, 2025
Hi Charles, Thanks for your feedback! We will share this directly with our internal team. The Nitro Team
customer
Never received the e-mail to activate my account. Please advise
Response from Nitro Software, Inc.Jan 2, 2025
Dear Customer, Could you please check your "spam" folder? We saw your received our the confirmation email where the account activation steps are also explained. We hope your case is solved now. Otherwise, please do not hesitate to contact our customer support via the Community Forum https://community.gonitro.com/. Thanks in advance! The Nitro Team.
Nader S.
Great software, and great support. Pricing is reasonable and Nitro does not try to gouge their customers like many software companies now a days.
Response from Nitro Software, Inc.Jan 2, 2025
Thank you for your review, Nader! We are delighted to hear that you are satisfied with our software, support, and pricing. We appreciate your business and value your feedback. The Nitro Team
Lance
Very user friendly
Response from Nitro Software, Inc.Jan 2, 2025
Hi Lance, Thanks so much for your review! We are very glad to hear that you find our software very user-friendly! The Nitro Team
Marfield
The overall package feels incomplete, as the macOS version lacks many features present in the Windows version. This disparity is unfair, especially since I pay for a subscription expecting both versions to offer similar capabilities. It's essential to address and rectify this issue so that the macOS version of Nitro PDF matches the functionality of the Windows version.
Response from Nitro Software, Inc.Jan 2, 2025
Hi Marfield, First of all, thanks for taking the time to share with us your product experience! As we strive to create even better products, comments like yours are very helpful. We keep working and are committed to provide a consistent and comprehensive experience across all platforms. The Nitro Team
Richard J.
Could not download on my laptop after it had to be reconfigured, so I had to purchase again.
Response from Nitro Software, Inc.Jan 2, 2025
Hi Richard, Thanks for reflecting your case here. It's unfortunate to hear you had a problem with your personal laptop. Our customer support team will be able to help with any laptop/device/OS version if needed. We appreciate you. The Nitro Team
Olayinka A.
I subscribed to Nitro PDF. Until till moment activation email is yet to be sent to me. This is expected to be automated. All attempts to get support team to help have not yielded any result. It's very frustrating being on the same spot for 2 weeks.
Response from Nitro Software, Inc.Jan 2, 2025
Hi Olayinka, we really appreciate your feedback and we apologize for the inconvenience you might have experienced with the activation email. The Nitro Team
customer
You have no contact or customer service phone number. The places to submit a ticket are of no help at all and it just a circle of unresolved questions
Response from Nitro Software, Inc.Jan 2, 2025
Dear Customer, thanks for letting us know your feedback! We will consider it internally. The Nitro Team