Nitro Software, Inc.Reviews of gonitro.com

The older version was better!

Paid for the subscription and non of the features worked appropriately. I had just purchased the software prior with no issues. Your subscription option seems to just be a way to get a yearly payment for the same service as purchasing the original software.

I had an older version of Nitro that I paid for. I tried the newer version but did not like it. I canceled the subscription, which wiped out my prior install, so none of the features I paid for are available now. Yeah, you used to be able to buy this product outright without being screwed over with a monthly subscription. What a joke.

I got the refund from gonitro inc! Finally, I got my refund from nitro/ gonitro software inc after two months of continually dialogue with the customer service. The BBB had a decisive role in closing this case positively. Also, I received apologies from people inside the Gonitro Inc. Nevertheless, there are nice and correct people like Kelly and Ali and Reymund, in this company. I thank them and the BBB for help and support. Happy New Year!

AVOID THIS COMPANY!!! Purchased a lifetime licence 4 year sago, and now they have cancelled my login and want to charge me monthly subscriptions. Total scam If I wanted a subscription service I would have used a better PDF software and not this basic one.

When i was a student, i used to have a full version of Adobe Acrobat Pro which i used for many years before it no longer worked with the newer versions of Windows, and they stopped providing one time purchase of a full version and moved on to subscription. for what it worth, i am happy for what i paid for a full version and i only use it to make my office forms fillable. Pretty basic use of it. but i am glad it fulfills what i need. I have not had any issues no had any reason to call the customer service, so i cannot comment on that.

Our company decided to go with Nitro, since we had used it in the past. However, upon the initial installation (2 users) and use (only one user), we realized that the program was missing a key feature. I reached out immediately to support and was told that this feature (that both Adobe and Foxit have) wasn't available. I asked to cancel our agreement and was initially told we couldn't. I met with a representative (an online call) and was told she understood the issue and would cancel. Then a week later she did a complete 180°, and she said she didn't understand, and we couldn't cancel. Overall, the Nitro reps I have communicated with have been extremely unresponsive and not helpful. They take days to respond, some responses only come when we contact again. Although no money has exchanged hands, through our 3rd party vendor, Nitro will not release us, saying they won’t give a "refund", which makes no sense. They say we didn't have a trial period, 'nor was the feature specifically mentioned during the process'. Why would you specifically ask about a feature that two other programs have? I would not recommend Nitro, if I could give less than one star, I would. I contact support immediately, two months later, they will not release us.

Get a Customer Service Line PLEASE