Em
I ordered the IGOR special edition…
I ordered the IGOR special edition vinyl, and being very patient (I ordered in mid May, it's now October) and I messaged them asking if I could change the address on the shipping because it was only supposed to take 12 weeks to ship and I've moved house now. Now they are saying that they sent my package and that it's not their fault for the loss or damages and I have to take it up with DHL shipping? Yet I log into the website and the vinyl is still awaiting fulfilment and hasn't left the warehouse? As well as this when I first made the order on the vinyl the following day they released a special edition picture disk that I ordered right away. I messaged them seeing as the orders were barely even 24 hours apart that they would do combined shipping for me, but no, they wouldn't. So that's a total of $40 USD on shipping. The customer service is terrible and confusing, they won't give refunds and it's just a money grabbing website. Save yourself the hassle and never order from this site, it's such a headache to deal with and you pretty much feel like you're getting scammed.


