Golf GalaxyReviews of golfgalaxy.com

Still not a single call or simple acknowledgement. But I heard through the grape vine from someone who works there what really happened so I’m no longer worried but want to price a point and having the dash cameras and inner camera settles it’s just when will they contact me?????Zzzzzzz For anyone wondering why it doesn’t make sense refer to yelp reviews thanks.

I went to a brick and mortar store and the staff were super helpful in getting me what I was wanting and placing the order online at the store. It was after I got home and initiated a chat to ask for an invoice that things went sour. I needed an actual invoice, not the order information, for a reimbursement. While polite, it seemed as though I was 'putting them out' with my request which never got fulfilled to my satisfaction. At one point, I asked what I needed to do to cancel the order and was told that the 'remorse period' had expired. I had placed the order barely an hour prior and was told that the remorse period for cancelling was 30 minutes! Kinda ludicrous if you ask me. I'll probably have to jump through some additional hoops in order to receive my reimbursement due to the lack of adequate documentation from Golf Galaxy (at least the online portion). I do not purchase from them often and this solidifies that if I do in the future, it will be in-store only.

Bought one pair of shoes and got flooded with tons of emails. The tracking link they provided does not even work! I will not buy from golf galaxy agn

I was in the Troy, MI Golf Galaxy (790 E Big Beaver Rd, Troy, MI 48083) on Sunday, Aug 11th, 2024 to shop for a few things, including some yellow Pro V1 golf balls (the website said the store had 1 box left). I have purchased many things over the years from this store, but not anymore. As I was looking through the golf balls for this box of yellow Pro V1s, I accidentally dropped a box on the floor and it opened. As I'm picking them up, I hear "How are we doing over by the Pro V1s?" I looked up and it was an employee racing over to me, and his only question was "are you trying to move balls around to take all same number balls in one box?" to which I told him that I dropped the box & was just picking them back up and that I was looking for the one box of Yellow ones and that he shouldn't accuse me of something I wasn't doing. I then gave him another chance to be polite and change his questioning to something helpful. So I again asked him, "Are you accusing me of trying to take all same number balls in one package?" to which he chose to double down on his accusation of me and replied "a lot of people do it so". Of course, while he's being loud and accusing me, I have other customers staring at us and walking away from the area as the employee is making me look like a thief. It was at this point I decided I was no longer buying anything at this store, so I handed him the socks I was going to purchase and told him I do come in quite often & purchase a good amount from this store, but I will not be back because of him. The employee was STEVE....the Manager. From now on, I can shop for any of my golf equipment at Carls Golfland or the HUGE brand new PGA Tour Superstore in Novi Michigan.

John was a horrible customer service representative at the Cumberland Mall in Smytna Ga . When I walked in and presented my question, he answered me with extremely low tolerance and No! Then, later, I saw him humiliate three young black Kids, I told him he was too loud. He was way too aggressive with the kids; then he told me aggressively that they were using $400 putters and scratching them. Then I told him there is a way to communicate with children. That was not the way… It made me SICK! After reporting the incident to the GM, I'm not sure there may be much done… The other sales associates were fine. Robert was understanding and patient with me…I went to a lurch club for my daughter there. To show fairness that I wasn't shown. I may have been dumb, but I wanted to reveal a lesson for my daughter and them. Robert, again, was good, and that helped me make the purchase

I like golf galaxy. They took a bit of time to get my custom club figured out with the manufacturer but at least they reached out to me rather that me having to follow up with them about it.

Even though Golf Galaxy is owned by Dick's, I assumed that a golf "superstore" would have left handed clubs. I just left the Newark, DE store and saw 4 left handed drivers and one set of used irons. Frankly, I'm tired of being told that they can order whatever I want. I can do that myself. Maybe if you stocked left handed clubs you would sell more.

I got a e-gift card for my sons birthday for 3 lessons. I got the card on 12-26-24, The card was supposed to go to his email on his birthday 2-4-24. He didn't get it. I contacted customer service, they sent another e-gift card which he got. I also got charged for the second e-card. I contacted customer service again and they said the charge would not go through. Today the charge went through. So I spent a lot of money for 3 lessons. I will try to contact them again. I wish I would have chosen a different place to get him lessons