GoldStar Trust CompanyReviews of goldstartrust.com

I was going to give Gold Star a 4 instead of a 5. However, I then realized my difficulty in finding the data I wanted to get online was due to my own ignorance, since I am a relatively new client. I did wind up calling the company; instead of waiting on the telephone they offered to return the call, which they did in a timely manner. The customer service person was very patient and kind with me. And all my questions were answered. I came away with a happy "5" experience.

Getting my IRA set up and moved to you was a bit tedious, but your employees were helpful. Now that I am trying to move away, I find it difficult to jump through the hoops that you place in my way as well as the fact that DAYS after I submit a withdrawal request I am told that I filled out the wrong form and have to re-submit and wait for 3-5 more business days. I wish I had worked through a fiduciary that would help through all processes and not done what I did with Goldstar Trust.

If you're looking for a rapid and clear-communication dealing with your IRA trust company, DON'T waste your time or money with Gold Star Trust. I spoke today with a "Customer Service Rep named Juan" and could not be more dissatisfied. I kept asking a question about whether they'd received a letter from the gold/silver sales firm that made the transfer 10 days ago, and all he could keep saying was "We have to wait for the money." The indication on the sales invoice from the numismatics company was that it was already done. Asking Juan for clarification was useless and he eventually put me on a terminal hold. Never again!

I called GoldStar Trust Company to find out if my distribution request paperwork had been processed. Their representative, Juan, informed me that it had been and gave me full details regarding all subsequent steps involved to complete the distribution. He was very helpful.

The experience was great. The Representative was very cordial and knowledgeable, almost anticipating my next questions.

Zero trust give me statistics and info now!

I called in and spoke with a gentleman named Gordon asking to convert some of my silver to gold and instead of converting he insisted to leave the silver and don't convert. Being in the customer service industry, if a customer request for your assistance, yes advise them however if they are set on their desire...your company should complete the task.

After having Birch Gold sell some metals for money I needed within a month, you have been playing keep away with my money. It has now been two months trying to get my money sent to my bank and still no money. Your process’s are very comber sum and repetitive. I didn’t understand your paper work(forms) and made mistakes, and every time I was told the process has to start over, more forms to fill out and more calls to you to verify info when you have the forms I filled out already. More weeks waiting. As long as Birch Gold uses you for go between I will not be buying metals again. I will find a different supplier.