Gold Standard Moving and StorageReviews of goldstandardmoving.com

Horrible experience! The website gives the appearance that this company is actually a moving company. Actually, they are moving brokers, which they did not tell me until I asked directly after finding our from someone else. They did not provide me with a list of moving companies they contract with, as required by FMCSA regulations, even when I requested it. I was not notified of which moving company they hired. One man showed up in an unmarked box truck a day late, with a dolly with 2 flat tires, no quilted blankets or moving supplies, and no tools to disassemble furniture. A family member had to help move large items. We were not given a copy of the bill of laden, or an itemized inventory. The movers did not answer our calls or emails, and voice mailbox was full. Gold Standard was unresponsive when asked to help recover our property when it was nowhere in sight after 21 business days. Management did not reply to many emails, and no manager called me after I requested multiple times. Long story, but we ended up finding our property ourselves, with the help of law enforcement, 79 days after pick up in an abandoned Budget truck in Nebraska. We then had to hire a man to fly to Nebraska and drive the truck to upstate NY. A group of family members and friends unloaded the truck and reassembled furniture. Gold Standard did not hire “an A+ mover for a seamless move” as promised by sales person Sarah A. They did not provide professional support and guidance throughout our move, or any of the services stated on their website and on the contract. They have partially refunded our deposit with them, and “approved” a refund of the remainder of the deposit over a month ago. No sign of that refund yet. They refuse to take responsibility for hiring a sub-par moving company that had only been in business less than 6 months and was rated a D on BBB (now rated an F). They refuse to compensate us for the excessive costs we incurred recovering and delivering our own property. The owner of the moving company actually had a felony arrest before GS hired them to come into our home. This company is unprofessional, unresponsive, and operates fraudulently. The positive reviews read as if GS is a moving company, and are not valid. They are a MOVING BROKER! DO NOT USE this company! THIS HAS BEEN AN ABSOLUTE NIGHTMARE!

Booked this service to move but my plans changed the very next day. Thankfully, they said they would refund my deposit if I cancelled within 3 days. I cancelled within one and was told I would expect my refund shortly. It has been 3 MONTHS and I still haven't seen a dime. I've called multiple times and have been given a longer and longer time frame to expect my money back. I am down over $900 for zero services rendered and will have to consider legal action against this company. DO NOT USE THEM.

Horrible, horrible experience. And still continuing. We graduated college in may of 2021 and planned a move from Indiana to Denver. Contracted with Gold Standard and paid deposit of $1299.00 on 5/18/21 for a move to Denver from Indiana. Pick up scheduled between 7/11-13/21. No communication from either movers or GS. Called GS on 7/13 and spoke with Lily in customer service. She checked with scheduling department and informed me that truck was not coming and could not give a future date. We needed to be out of our apartments on 7/15 and in Denver to start new jobs. This caused incurring a tremendous amount of effort, time and money to rectify situation. Lily declared this a “service failure on GS” part and sent an email stating refund approved and would be issued within 9-12 days. There still has been no refund and there have been probs 20+ Calls. Always saying being expedited. Short staffed. Changed banking institutions. And today, 11/3/21, was informed my request was moved to head of line and would be 3-6 WEEKS again. Told this same timeline every follow up call. We are college students who graduated this year and worked 3 jobs to make this move. We need and are due this refund ASAP. .

I canceled my service within the 3 day cancellation period but they still charged a deposit. Now they say it will take 60 days to get my deposit back. I’m pretty sure all the high rated reviews on this site are fake.

DO NOT use this company for moving your belongings. This is a moving broker and will sell your contract to the lowest bidding moving company. These moving companies will not take care of you or your belongings. They will sell you lies about being veteran-owned and how much they care about you and your move. They will give you a low bid and then turn around the day before the move and tell you you need to upgrade your space. The communication is poor unless you initiate it and the people on the phone after the initial call are very rude and condescending. They will break the contract several times and then blame you. You won't get your money back and they won't pick up your stuff. You are left holding the bag and out several thousand dollars. Find another, more reputable company, even if it costs more. Don't trust this company to take care of you, your move, or your belongings.

Should be zero starts or negative. This company sure seemed nice on the phone but it is a broker company that makes a lot of false promises and does not give all the information nor does it follow up on phone calls to confirm your amount of stuff so you end up getting charged more when the moving company arrives and sees your stuff. They hire out terrible moving companies (Oasis Moving, Las Vegas) who take very long to move your items, will let your items sit in their storage unit for weeks/months, charge you extra money every way they can (and you have to pay or you don't get your stuff), damage many items by being careless/reckless, OPEN AND GO THROUGH YOUR BOXES, and STEAL ITEMS of their choosing. Then neither Gold Standard or Oasis think they are responsible for any of it. TERRIBLE companies that should be put out of business for allowing people who trust their personal belongings with someone to be taken advantage of, lied to, extorted, and STOLEN from. DO NOT USE GOLD STANDARD OR OASIS MOVING!

DO NOT USE THEM! We found a better price and cancelled within the allotted window. We were promised a refund of the deposit within 2 weeks and it has been 3 MONTHS. I call every few weeks and can't even get a supervisor on the phone. RIP OFF

They are RATED F on Better Business Bureau for a reason - They gave a binding estimate and the movers charged us DOUBLE that amount once it was on the truck (which is illegal) - They hired out movers that are rated D- on BBB, who cheated us out of our money. When we complained, Gold Standard essentially told us to stick it up our ass - They gave us incorrect information throughout the process, including price, payment options, dates and times - The movers were late for pick-up, and weeks late on delivery - The movers extorted us out of a specific, gigantic tip once our possessions were on the truck - Half of our furniture was damaged during the move Please, whatever you do, DO NOT USE GOLD STANDARD MOVING!