Gold Standard Moving and StorageReviews of goldstandardmoving.com

FRAUD!!!! 100% a SCAM! My parents paid half of their $2400.00 up front to these crooks. They wouldn’t provide any information on the actual moving company showing up until they were there. Even then they did their best to make it sound like the truck that showed up was a reputable moving company out of New Jersey, “Falcon”. After I researched their BU# and their MC# I found that yes the company is “Falcon”, however not the Falcon they led my parents to believe. These clowns are out of Rochester NY and are under investigation. FRAUD,FRAUD,FRAUD. PLEASE STAY AWAY FROM THESE PEOPLE. THEY WILL TAKE EVERYTHING THEY CAN AND LEAVE YOU WITH A DRAINED BANK ACCOUNT AND POSSIBLE LOSS OF ALL YOUR HARD EARNED BELONGINGS. THEY SHOULD BE ASHAMED. THIS IS NOT OK.

DO NOT USE THIS MOVING COMPANY! It is a scam. We asked for an estimate and paid an up front cost of $3,543. After we received the estimate, we found another moving company that would be able to do it sooner for the same price, so we cancelled our contract with Gold standard moving and storage. We were well within the 10 day refund period and should have had that deposit refunded. We received an email that said "refund approved" and we should be receiving that refund within 12-14 days. That was in July of 2021. It is now December 29th and we have not received a refund. We have called multiple times over the last few months only to have an angry customer service person tell us "it's coming!" unfortunately we read the negative reviews after giving them money. It seems many other customers have experienced this. Do not engage with this company. Do not give them any money.

They are brokers and do not identify as such. Paul gave me a lovely quote and after the three day window closes to cancel without penalty, his email and phone will stop working. So now that you’re sucked in, Frederick will call you three days prior to the move to suggest you reserve more cubic feet. He will assure you that you will not be charged for cubic feet that you do not use and that this was just to reserve space on the truck so you don’t run out of room. This is a lie. He promised two trucks to come to my house to deliver our goods directly to Nashville. One truck showed up and I learned that all of my goods will be unloaded, stored in a warehouse and eventually make its way to Nashville probably in six weeks. They also claim to be veteran operated which I do not believe. I filed a complaint with the department of transportation. I suggest others do the same. You can file a complaint at the Federal Motor Carrier safety administration.

Gold Standard Moving and Storage is a scam. I booked a move with them. They took a deposit of $1200 on September 14, 2021. Couldn't use a credit card. Had to be an instant withdrawal from a checking account. THEY canceled the move, and issued a refund on October 4, 2021. With no explanation of why, they say it takes four to six week to refund the deposit for a move that THEY canceled. It's been seven weeks now, and still no refund. They don't respond to requests to clarify this policy (because there is no legitimate reason to be holding funds this long for a job they did not do). I've filed with the Better Business Bureau. Small claims court now, I guess.

Gold Standard Moving and Sorage should be named Con Man Broker. I've read so many heartbreaking stories on social media about this company. That, compounded with my own experience with this shady company compels me to warn others about contracting with this BROKER. They are not a moving and storage company as the name implies. Run! Screaming! In the other direction. DO NOT HIRE THIS BROKER. YOU WILL GET RIPPED OFF.

They more than doubled our estimate after we got rid of some furniture and refuse to give a refund of our deposit after making this kind of counteroffer on our original contract. Read BBB reviews before falling for this scam.

Horrible company total fraudsters. Claimed to be a removal company and sent me a quote then the next day added $4000 to the quote. Then said they needed $3000 deposit from my bank account and $1200 credit card to secure the booking. I paid and then found they are just a booking company and took my deposit and the actual removal company they hired added another $8000 to the then inflated quote. I fired them but was not given back my deposit. I have a disability and am on limited income and have lost a huge deposit from these awful scam con artists. Beware do not use this company they are not legit.

DO NOT, DO NOT, DO NOT do any business with this company. All the negative reviews are 100% accurate. We just had our experience with them a few days ago. Yes, they are a broker so they sell the contract to another company that upon arrival charge you way more than you were quoted. They are unprofessional and a rip off. The agent that spoke with us, Andrew Hill, sounded very professional on the phone making it look like we dont have anything to worry about. We TOLD him, we have a 4 bedroom house and a full garage and an upright piano. He said, is no problem, we usually send 4-5 people the day of the move and we have a lift for the piano. HA, what a joke. They contracted to WePack Uship(i will get to them in a minute) who showed with only 2 guys and a 26ft truck!! Really!! Then in top of all that, we were told that we didnt pay for the entire truck; only 3/4. Again, really? When I was very specific and told them what we had. They said, well, we give you a quote for XXXX cubic feet. We are like, we dont move like this all the time, how am I supposed to know how much room it will take, THAT IS YOUR JOB!!!! And Andrew Hill was nowhere to be found the day of the move. I called him a few times (we straight to voicemal) and send an email. No response as of today. So after much discussion with them, we were left at our luck. WePackUship was no better; only good thing about them was that what they ended up packing was well packed. At the end of the original packup we had to pay an extra $1300 due to their negligence plus I had to rent a UHAUL truck to pack the rest of our household goods and drive them up to Maryland, which cost and additional $1000 after it was all said and done. Upon arrival at my location, the foreman for WePackUship told my wife that they dont deliver boxes upstairs that since they didnt pack it, they wont put it upstairs. I was, what? Then he brings out a piece of paper showing that. That particular piece of paper, before I signed it, I asked him and said "we have stairs in the new house" he said "dont worry about that, that is if we have to park the truck a further distance and climb an extra amount of stair". So taking him word, I signed. BIG MISTAKE!!! They offloaded all of our belongings from the truck, left all the boxes on the first floor and that was it. When I confronted him yesterday, he gave me this look like "what are you talking about". It was hard not to loose my cool and do something that would have gotten me in trouble. So, ended up spending over $7000 on a move that we ended up doing a lot of work that we were trying to avoid in the first place. SO, AVOID Gold Standard Moving and Storage at all cost and dont trust WePackUship. They are dishonest companies.