Goldman SachsReviews of goldmansachs.com

I have possessed an apple card for some years now. I purchased a product that was lost in transit and cancelled the order. I switched from apple to google products around the same time. Apple car apparently only sends emails via icloud email. Since I no longer possessed an apple product or paid for icloud storage I no longer receive icloud emails. Finally I received that my credit card was 30 days passed due. I called customer service and paid the balance for the product I canceled and had not received. Customer service assured me my credit would not get marked. Fast forward several weeks and my credit was marked and dropped over 100 points. I am a permanent and total disabled veteran with a family of four and was house shopping and all of that is now off the table bacuse I was misled, as well as locked out of my account and was unaware of any current charges. Customer service was unable to help and neither was the credit bureau(s). The system is flawed and does not offer access to accounts outside of apple products. Even 2fa is sent to known trusted apple device which if you do not have one then again you can not verify or a apple product with biometrics such as fingerprint reader and again I do not have. So beware if you have this card they will not work with you, call you, send documents via mail just simply mark your credit and say sorry for you which is such an unacceptable situation. Thank you for setting me back lord knows how much time before I can shop for a home again for my family all from poor communication or lack there of and a proprietary niche access method(s).

Closing Deceased Father's Account My father passed away 11/1/25. I'm the executor of his estate, and I've been trying to close his account since he passed. I can't even get anyone to verify beneficiaries, much less help me get the money out of his account so I can settle his affairs. I've called Apple and Goldman Sachs no less than 10 times in the last 8 months. Every time they say they'll call me in x amount of days, the time frame passes and I have to follow up. Today when I called, the customer service rep told me I need to start from scratch, she'd send me a packet and I could send back original documents like the death certificate and the small estates affidavit. I sent the death certificate twice already (once in December and once in May). In May, I sent the only original copy I have of the small estates affidavit. I can't do anything else with his estate until I get that back, and now they're telling me to send it again. There is no direct line, so every time I call I spend minutes jumping through automated hoops and trying to explain that it's not my account I'm trying to close. There is no follow up, reps tell me different things, and nothing is moving along. It seems like Apple and Goldman Sachs want me to drop the whole thing so they can keep the money in his account. It's insane, and I can't even reach anyone to express my frustrations to.

Horrible company that handles the Apple Card. They allowed over 550. Of fraudulent charges and they have no fraudulent alerts….customer service is a negative 5 all the representatives are from other countries…the most pathetic, disgusting company……….

Horrible. Interest rate $ amount to be applied monthly are not being calculated correctly, Shorted for three months by $25 each month, Called and said to use a Calculator link they provided to calculate the interest. Well it gave me the same Interest amount I was getting by my calculation and so it seems they might be under crediting Interest amount on Huge or all the clients accounts. I asked to Cancel my CD after 2 1/2 months and they say "the premature closing penalty would be just above $4,000" The interest I have ONLY earn in 2 1/2 months & has been only $1,100 ! I am stuck for 12 months. they should be reported for this Calculation deficiency!!

I've been a Customer since 2021, and I've started having issues with transfers between accounts and poor customer service! RUDENESS from phone reps I won't put up with! Furthermore, I'm not happy with the current CEO David M. Soloman. He decided to get political and jump on the TRUMP train to China recently to visit with another tyrant and human rights abuser President XI. He also made statements about supporting our current lying scamming acting US Attorney General Todd Blanch! I have started moving my money out of "Marcus by Goldman Sachs" to "Fidelity investments". I suggest others do the same.

If I could write this review with NO STARS - I have been with Goldmansachs since 2021 and never had a bad experience until now... Ashly ( supervisor ) at least that is what she stated was very rude along with others talking over me and just not listening.. I had a transaction that didn't process I called and the guy could not assist me with getting things to process.. so I called back the next day and no listened enough to answer questions an ABSOLUTE DISAPPOINTMENT... THEY REFUSED TO SEND CALL TO MANAGER ALONG WITH TRANSFERING ME WHEN THERE WAS NO REQUEST FOR TRANSFER...

Terrible at reporting payoff of monthly balances. They even skip reporting some months so that it appears that you did not pay your balance off. Any bank will work better than this one.

I’ve had an easier time disputing fraudulent charges on a DEBIT CARD than on the Goldman Sachs managed Apple Card. The crazy thing is I got that card for the added security features, but the minute they failed and a card skimmer got me at the gas pump I was hung out to dry. They are deliberately vague when they request documentation to support your dispute and they will not contact you to request further supporting documents if they deem your evidence insufficient despite their claims otherwise. I’ve reopened the same dispute twice and given every relevant statement I could dig up to no avail.