Goldman SachsReviews of goldmansachs.com

Poor service lately for Applecard issues. I submitted proof I had been defruaded, but my chargeback was denied. Generally, I've been very happy with my Applecard, but GS is not up to the standards Apple sets for the customer experience. In the past, the service was decent and convenient, but they seem to have made some internal changes that are creating bad experiences. I'm surprised Apple is putting up with this.

Goldman Sachs’s handling of my Apple Card dispute has destroyed my confidence in the card. I disputed a $1,387.79 purchase of a WYBOT pool cleaner that failed within its first year. I submitted supporting evidence, including correspondence with the merchant. After months of waiting and two reviews, Goldman Sachs denied the dispute with a generic statement that there was no evidence to substantiate my claim. I asked for an explanation both times. The merchant documentation shared with me showed delivery. I never disputed delivery. My complaint concerned a robot that stopped working and the merchant’s failure to provide an acceptable resolution. Neither response explained how my defect-related evidence was evaluated or why it was insufficient. Months of waiting followed by a generic rejection is deeply disappointing customer service. I cannot see what happened internally, but the responses gave me no confidence that my evidence received meaningful consideration. I am asking Goldman Sachs to address the actual complaint and provide a specific explanation.

If I could give zero stars to Goldman Sachs for how my dispute with Shopfad was handled, I would. I am extremely disappointed with the initial outcome of my dispute involving Goldman Sachs and Apple Card. Despite submitting 24 screenshots, detailed documentation, photographs, and a complete timeline of my experience, my dispute was initially resolved in favor of the merchant, Shopfad. What is especially frustrating is that on August 25, 2026, Shopfad sent me an email stating: “Now your dispute is under review by Goldman Sachs and we believe the bank will give you satisfactory results and no need to worry about that.” Even the merchant appeared confident that the evidence would support my dispute. On April 2, 2026, I purchased a Scandinavian Solid Oak Platform Bed Frame for $453.69. After waiting approximately four months, I finally received the replacement bed on August 11, 2026. My original shipment had been delayed in customs in California, and I ultimately had to go through the replacement process. Unfortunately, on August 15, when my son and I attempted to assemble the bed, we discovered significant scratches and damage throughout the panels, mismatched colors, and no assembly instructions. That same day, I contacted the merchant and requested a full refund. I provided photographs documenting the damage and repeatedly requested a prepaid return label and pickup of the damaged merchandise. Instead of resolving the matter, the merchant repeatedly offered a partial refund, another replacement, or an exchange. I declined these options because I did not want to go through the same process again or receive another damaged or defective product. I submitted 24 screenshots and extensive supporting evidence to the Dispute Team, including communications documenting my repeated attempts to resolve the matter directly with the merchant. I also provided evidence that the merchant repeatedly asked me to close or withdraw my dispute before proceeding with other options. Despite this extensive documentation, Goldman Sachs initially sided with the merchant. This was extremely frustrating and disappointing. I spent approximately 12–15 hours communicating with the merchant and the dispute team, providing documentation, photographs, and detailed explanations. I have also been sleeping on the floor for approximately five months because I still do not have a usable bed. My concern is not simply about the $453.69. It is about whether a dispute involving 4 months delivery, damaged merchandise, extensive documentation, and numerous communications was given a thorough and fair review. I expected the evidence I submitted—including the merchant's own written communications—to be carefully considered. I understand that the dispute is now being reviewed again by Goldman Sachs. I sincerely hope that this time, the 24 screenshots, photographs, timeline, and all communications will be carefully reviewed and taken into consideration. I believe Goldman Sacks, followed the Merchant return policy. This was not an ordinary case as it took the merchant 4 months to deliver the bed. Customers deserve a thorough review of the evidence they provide, as well as a clear explanation of how a dispute decision is reached. Because of this experience, I have stopped using my Apple Card for large purchases. This experience has significantly affected my confidence in using the card for expensive purchases, particularly when I believe I may need the dispute process to protect me in the event of a serious problem with a purchase.

I had an Apple Card that was charged by a scammer out of Jamaica. I disputed the charges and the bank took the side of the scammers. Never received any product. Scammers said it had been delivered. When checking tracking number, it was non existent. I closed my Apple credit card account and don’t recommend it. I’m out almost 80.00

Well it's been a little over a year that I have been fighting with this company that they are wrong. Sent proof many times they still just don't get it. I purchased some clothing from a merchant located in England (didn't know that at the time) so I assumed the 75.95 was in dollars but I was wrong it was in the British pound so the 75.95 was really 106.57 in dollars. My bank Goldman Sachs just didn't realize that and the merchant demanded I pay via PayPal which I did. Now Goldman Sachs is saying that PayPal didn't pay the merchant per the merchant so Goldman Sachs is still trying to pay 75.95 in American dollars. They don't believe the receipts I sent from PayPal and evidently the billing manager at the merchant either because I sent GS the text from her that it's paid in full. I soooooo wish I would have come to Trustpilot before getting the Apple Card. This bank is not customer knowledgeable 100% on merchant side. I will keep fighting this but from the reviews I guess is a loosing battle but if I was rich I definitely would take them to court. Maybe all the people who have had bad experiences with this place should get together and file a suit together. I just found out I can go to the FDIC and lodge a complaint against GS. You can also call the FDIC and actually talk to a real human being not some ALMOST INTELLIGENT piece of hardware!!!! So if GS does not read all the items I've sent them via email and certified MAIL I will follow through with FDIC and will keep you informed of the outcome. Hope they never hired anyone who worked for GS.

Goldman Sachs (for AppleCard) puts a carrot on a string in front of you when it comes to their hardship program.

Absolutely awful customer service. Be prepared to talk to 6 people, get passed around for 2 hours, and accomplish absolutely nothing.

Unfortunately, Apple uses Goldman to issue their Apple Card. Goldman has the most unhelpful , rude customer service that never resolves an issue. I had an issue with a merchant , I presented in great detail why , not only did the merchant misrepresent their location ; but that the cost to ship back , plus customs would wipe out the refund . Painstaking detail , 2 hours on the phone. Finally they sided with the merchant , who provided misinformation. Imagine going against your own customers ? Shame on Apple too