Gold Image PrintingReviews of goldimageprinting.com

Didn’t deliver as promised. Waiting for refund.

I am very disappointed with how my order has been handled. First, I called and the lady on the phone said I could go in person tot all to the designer on site and help me out with the deciding the size/shape or if there’s any image quality imaging issues. I went on site and was told that everything is done online. It’s very challenging to do things on line because everything is limited as to what you can do. I uploaded the design and my order was placed on hold. I called and was put on hold for a while the people have been talking about some terms I don’t understand. They tried to get a hold of the designer but didn’t get an answer. I emailed the designer. I’m not getting any response. I don’t understand why it’s so hard to get my order done. I was hoping because of all the stuff that’s happening they can just do the necessary adjustments and let me know. But the lack of communication and follow up is really frustrating, nobody has the time to speak on the phone with multiple middle men. I thought this place is supposed to be about quality, service and quick printing. So far, aside from the nice gentleman on site who respectfully said to do the order online, it’s been a really awful experience.

This was my first and my last time making a order from them and all I can say is UNPROF FESIONAL! I PLACED A ORDER BEFORE THE CUT OFF For same day and there system received it 4 minutes after I spoke with the manager and the manager told me she will make an exception since I'm a first timer and to leave a good review So I waited 2 hours and noticed I haven't received a call or anything and they close soon so I called them and there receptionist said my order won't be ready till Monday It was a urgent order and I felt they took my money and knew they wouldn't have it ready same day. Only advise I. Can give is BE BETTER AT COMMUNICATION

I ordered same day poster and wasn’t told that I had basically ordered wrong. I was expecting to pick it up that evening but hadn’t received any communication so I chatted with customer service. Come to find out the graphic designer wasn’t in that day and my order was on hold. This was around 5pm. I also learned that I ordered the wrong size and the entire order needed to be redone. I would have been fine with working with your company but I literally hadn’t heard from anyone and didn’t know until I checked in. There was no way to rectify the situation that day so I went to my event without a sign. They did refund my money after I had to request it3 times, and this is after I had been told I was getting the refund. All around terrible... even this survey is infuriating. I’m hoping to find a less terrible printing company to work with in the future... I do not want to use your “service “ again. Did this answer your question?

for: -Bad customer service when a customer calls. -Promised delivery time & date is a lie -curbside pick-up is horrible, nobody comes out, I had to go and look for these people inside. texting curbside: nobody answers when customers need it the most -communication with clients is bad My order was for the next business day, and it took 5 days to be ready. So that is a lie, i had a horrible experience. Wont recommended to anybody.

TLDR: if you offer 2-day printing, a project should not take 7 days to print (not including the full week it took to get correct file prep info from their team & approve the proofs), with a "broken printer" magically working again once we ask to speak with a manager. -- After doing some research, we chose GIP because they are a local company and provided specialty printing (we chose digital foil printing) for our client's wedding invitation printing. We purchased 3 products through their website: digital foil invitations, standard RSVP cards, and standard directions cards, and downloaded their provided Adobe Illustrator templates to make sure everything was good to go. The proof process took a full week — each round they did not provide the invitation back design and there were issues with the setup for the foil within the proof so we called each day in the morning to talk with our designer and they would call back in the evening with our edits to submit the next day. Finally, we were connected via email and Josh was very kind to respond more quickly there. We didn't make any complaints during the proof process as some back and forth is normal but this was beginning to feel excessive when the correct information could have just been provided on the website or within the proof file (the digital foil template was no different than the regular templates). Once everything was approved on the Tuesday after submitting the original designs, we waited until the following Monday with zero update on what was supposed to be 2-day printing. We gave them a call, and were informed that the printers "were down" Thursday and Friday and that our prints would "be ready tomorrow morning". The next day, we call back and are informed that our prints "might be ready this afternoon but might be ready tomorrow" and each call I ask for an email to have proof of this to which they respond "an email will be sent once your order is ready for pickup". At this point we ask for at least a partial refund (which they've agreed to providing a few times but never followed through on) for not even coming close to 2-day printing, and we are refunded $50. Finally, on Wednesday we call, get the same answer and this time request to speak to a manager but are told they're in a meeting and will call back later, so we let the receptionist know how unacceptable our experience has been and that even with printers down we should have received communication with this update and a realistic turnaround time. We are told again that our prints "might be ready this afternoon but might be ready tomorrow" and are asked if we would like our order cancelled if they're not ready by tomorrow. We let the receptionist know that we would like to speak with a manager first before making this decision and request to have them call us back at their earliest convenience. We wait until the afternoon, with no call from the manager, and call back to see if they're available this time but they are still in meetings. Magically, we are informed that all prints are ready for pickup, though, so we head down to the shop to pick everything up. The pickup process was simple, they have a drive up service and brought our items out to us where we checked all prints and they thankfully were all correct. Our design for the digital foil was too detailed so it was slightly offset from where we wanted the foil to be, but we were informed this may be a problem from the beginning and took the risk anyways. The quality was nice and I think many people won't look close enough to notice the imperfections in the foil printing.

Pretty much dissapeared for a few days with no updates. Tried contacting customer support 3 times just to get a status update. Paid for fastest possible shipping and also made sure to place the order early enough in the day. That was on the 21st and I'm writing this on the 29th with STILL NO RESPONSE. Would have liked it if their other reviews actually lived up to the hype but for us this was an incredibly bad experience.

I have not received any contact or information on my order, but i received notification that my order was complete. Please contact me back asap