Gold Image PrintingReviews of goldimageprinting.com

I placed my order for wedding invitation samples on 10/30/2022. I checked to see the status about a week later, and it said my order was on hold and that I neede to contact them. I used the chat function online, and the person I chatted with assured me my order was fixed and would print. Two weeks go by, and no update. I go back on my account and see the order status remains the same. I call the company, and I resolve the issue by phone. Another week and a half (maybe more) goes by, no update. I check my account again on 11/22/22, and SURE ENOUGH, NO STATUS CHANGE. Each time, I was told the issue was resolved and my order would be printed. There has been terrible communication throughout this entire process - I had to check on my order status myself, and the issue never got resolved. So much frustration and wasted time.

Said it would be here overnight and it took 2 weeks

Placed order for next day pick up, called to check with the company and they told me that it is supposed to be passed on to print next day. I needed it to be the next day, not 2 day print. Then complaint and they told me to wait 2 hours for the answer from the printing department, seriously??? How is it possible?

I delt with Otman Daoubi. From the beginning I had issues. We had a very specific need and I tried to ask questions and see if they could help us. I asked for samples of the sticker stock and the different gold foil and Otman sent me a bunch of samples. However, the samples weren't of anything I really needed, it was of business cards, invites, and only two had the gold foil. I tried to ask questions and tell him about our specific project, so we could purchase the correct product for our needs. His responses were a few words to one sentence and didn't help me much. After much back and forth he told me what we needed and confirmed that the sticker would not show any thing through it. I wish I followed my gut because we got the sticker and it shows the design beneath it and won't work for us. Or we'll have to cut paper and stick a square on the back of it to make it not see through. Also, the colors are way off from the file we sent - much darker. This company looked promising and maybe they do great business cards and invitations, but not for custom.

I have had, quite simply, the worst customer service experience of my life at Gold Image Printing. AVOID AT ALL COSTS. I ordered around $1,500 worth of 2-day printing services from GIP on August 23, and was told I would receive an invoice for the shipping costs once everything was printed. I was clear from the beginning that I needed my items for September 9th, for a charity event that I'm hosting -- which is why I purchased the items to begin with. I was clear on my timeline throughout the entire process. I received a text message that my order was ready for pick-up, and continued to follow up with them to tell them that I needed my items shipped, not picked-up, as I don't live in Los Angeles. It would often be 3 days between messages, and finally we reached September and I received an invoice for $1,000!?!? I pushed back on the cost, and was told that they would revise the shipping cost for me, but it would take a few days. Again, I expressed concern that I would not receive my items on time. Then, randomly out of nowhere I received a text message with a photo my items on a dolly and a no-context message that said "Please pay $950 so your items can ship." I tried to get in touch with someone, sat on hold for a while, and managed to get put in touch with someone over text, (never encountered a reputable business that discusses business over text, but whatever), who told me that their "management was getting angry" at them. Finally we got the price down (still $300 over budget), and before I agreed, I ensured that my items would be delivered by the 9th, which I was assured they were. Later that night (around 7pm on a Friday), I got a voicemail from someone different who said that they didn't have my shipping address. I called back immediately, no answer, and as it was Labor Day weekend, couldn't speak to someone until Tuesday the following week. Turns out, they did have my shipping address (?) and shipped out my items, however the arrival date is September 13th - 4 DAYS PAST THE DATE THAT I NEED THEM. No apologies. Only a "well what do you want me to do about it?" Asked for a refund on my items and I was told "after the 13th" if I didn't receive my items, they would "review" my inquiry about a partial refund but only if I reach out to their support email address (no one to actually speak to). I run a small non-profit. We do not have $2,000 to throw away like this. I am honestly heartbroken about this experience, because we have lost a significant amount of money (it might not be to some, but it is to us) and have to try to get our items elsewhere with only a few days notice. Non-transparent pricing, terrible customer service with slow response time, don't care about their customers. Go absolutely ANYWHERE else.

The worst! Delayed until it only reached me after the event.

The quality is horrible. The patches look dirty!

They didn't deliver on time and didn't respond when we tried to pick up the order. I ended up not having cards for a very important business trip. Never using their services again.